United States Postal Service

3.1
229 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1300 Evans Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 Evans Ave, San Francisco, CA
94188, United States

Hours

Reviews

3.1
229 reviews
5 stars
95
4 stars
26
3 stars
8
2 stars
10
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Customers appreciate the quick service for package drop-offs and passport processing, but many express frustration over long wait times and inefficiencies, particularly with passport appointments.

Staff Attitude

Several reviews highlight issues with staff attitude, including condescension and lack of patience, particularly in passport services.

Accessibility

The extended hours of operation are well-received, providing convenience for customers needing late service.

Overall Experience

While some customers report positive experiences, a significant number express dissatisfaction with the service quality and management of the location.
  • AP
    Angie Peng
    2 days ago
    5.0
    The people who work here are professional, efficient, and very knowledgeable. Got in and out for a passport appointment in less than the allotted time.
  • JC
    Julianne Chen
    Sep 3, 2025
    5.0
    It’s hard to find a USPS that’s open past 5pm or 6pm. Friendly and helpful staff but there can be long lines that move slowly — all what you’d typically expect at a USPS! I’m glad I found this location for the extended hours.
  • SM
    Stephen Major
    Aug 29, 2025
    1.0
    Had an unfortunate interaction with the passport desk. Not at all helpful and condescending.
  • ZL
    Zaher Laali
    Aug 8, 2025
    5.0
    Thank you guys Keep doing great job! My appointment was 3:35 PM I checked in by 10:10 AM they unload me by 10:45 AM, Today is Friday I’m happy to covered my next pickup.
  • EB
    EggsTown Biker
    Aug 8, 2025
    1.0
    they keep returning mail to oakland and antioch and back here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.