United States Postal Service

3.1
229 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1300 Evans Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 Evans Ave, San Francisco, CA
94188, United States

Hours

Reviews

3.1
229 reviews
5 stars
95
4 stars
26
3 stars
8
2 stars
10
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Customers appreciate the quick service for certain tasks, like passport appointments and package drop-offs, but many express frustration over long wait times and poor time management.

Trust Issues

Several customers reported issues with lost or mishandled mail, leading to a lack of trust in the postal service.

Staffing Concerns

There are complaints about understaffing and the need for better training among employees, which contributes to delays and poor customer experiences.
  • SW
    steve watson
    Dec 10, 2025
    1.0
    I mailed about 30 checks out of this location one day at the end of October. All of the checks were stolen and the highest value checked had the name changed and they cashed it for over $19,000 none of the checks reached there destination so they had to have been stolen at the post office. This is the 2nd time this has happened. This location is not trust worthy.
  • AP
    Angie Peng
    Nov 22, 2025
    5.0
    The people who work here are professional, efficient, and very knowledgeable. Got in and out for a passport appointment in less than the allotted time.
  • JC
    Julianne Chen
    Sep 3, 2025
    5.0
    It’s hard to find a USPS that’s open past 5pm or 6pm. Friendly and helpful staff but there can be long lines that move slowly — all what you’d typically expect at a USPS! I’m glad I found this location for the extended hours.
  • SM
    Stephen Major
    Aug 29, 2025
    1.0
    Had an unfortunate interaction with the passport desk. Not at all helpful and condescending.
  • ZL
    Zaher Laali
    Aug 8, 2025
    5.0
    Thank you guys Keep doing great job! My appointment was 3:35 PM I checked in by 10:10 AM they unload me by 10:45 AM, Today is Friday I’m happy to covered my next pickup.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.