The UPS Store

Reviews

• AR

  Amir Reiter

  Oct 15, 2025
  1.0
  Very rude staff. I was verbally insulted for simply making a comment about good printing margins.
• JJ

  Jonathan Jordan

  Sep 17, 2025
  5.0
  The notary public at this location time and again saves the day! She is so professional, detail-oriented and fast! And she always looks out for us and gets the impossible done. She’s a trusted part of our team!
• BL

  BB's Life

  Sep 3, 2025
  5.0
  This location is located in the Financial District of San Francisco and is a bit on the smaller side, but the service is kind and friendly! I was there to print Art Gifts for others. Enjoy the Art Photos by Art USA!
• JD

  Julio Daldon

  Jun 5, 2025
  1.0
  This UPS has the worst delivery service I’ve ever experienced in the U.S. On May 21, 2025, I sent a package to a friend that was supposed to arrive by May 23. I paid significantly more for this service and was guaranteed it would be delivered on time. The package ended up arriving late on May 27. By then, my friend was no longer at the location. The package was lost — and it contained extremely important medication for him. I went to the store today, and they refused to even process a refund for the extra amount I paid. They said there’s nothing they can do. You pay for a service at this awful company, they fail to deliver, and then refuse to refund you. I will never use UPS again and I absolutely do not recommend this garbage of a service to anyone. My friend is now suffering and unwell because of this.
• SN

  Shrankhla Narya

  May 26, 2025
  1.0
  Absolutely horrifying customer service. The gentleman working there is not only rude and unhelpful, but is absolutely disrespectful. When I asked him the same question twice, he yelled "Do I need to repeat myself twice?". Horrified, I left instantly. A few days before that I had also stopped by to check on the status of a package they were holding for me. When I pointed to a package that looked similar, he screamed, "What do you want? That's not your package. Leave and come back when you get a message". Mind you, he did not even care to look at the tracking number for my package or entertain any follow up questions from me. I understand that it's a hard job but treating a customer like this is unacceptable. I was simply trying to collect my package and I would think that answering my questions is a part of the job. Worth noting, I barely spoke for 30 seconds in each scenario and got treated poorly without any provocation. I'm stressed about going back to the store tbh which is kinda ridiculous. There are SEVERAL other reviews about the same person but clearly they do not intend to do anything. Please fix your customer service!

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