FedEx Office Print & Ship Center

Reviews

• SS

  Steve Schuman

  Oct 26, 2025
  5.0
  Tracy, the employee who helped me, was extraordinary. I had a large and complicated printing project and he patiently helped me through it. He stayed half an hour after closing to get the job done. Thank you
• CT

  Christopher Tan

  Sep 9, 2025
  5.0
  Jason the store manager assisted me with photocopying. He is very professional and friendly! Great service!
• RJ

  Ryan Johnson

  Sep 2, 2025
  1.0
  First, this review in no way reflects on the effort that Mr Tracey made for me. He seems to be the only person associated with FedEx (at this location or any part of FedEx corporate customer support) that actually tries to help a customer (and I talked to dozens of FedEx employees over the course of this disaster). I wish Tracey could find a company that appreciated his "can do" attitude, because it is being wasted at FedEx with company who clearly could care less about anyone or anything. I'll try to keep it as short as possible, which won't be easy given the absolutely horrible experience that Fed Ex provided at every turn. I addressed a shipment of two pieces (3'x3'x3' each) in advance of my arrival to this FedEx location (as directed by the Westin) so they could be received for an event being held at the hotel. FedEx freight attempted delivery multiple times but refused to deliver the freight to the FedEx location in the hotel because I (the addressee) wasn't available to personally sign for it. (That's why it was shipped in advance to the FedEx location, per the hotel's instructions. Of course I'm not there to sign for it.) After spending hours on the phone with FedEx corporate staff in third-world countries, speaking with people I couldn't understand 2/3 of what they said, Tracey finally stepped in and found a way to get the freight delivered. Upon my arrival, I stopped at the FedEx office and was informed I would be charged another $144 to receive the shipment. Not thrilled, but I was aware there would be some charges. So after paying, out comes the freight, one box piled on top of the other, marked on three sides with bright orange stickers NO TOP FREIGHT; DO NOT STACK. Even more ironic was the sticker from FedEx on the side saying the shipment was subject to a surcharge for no top loading. But they went ahead and stacked them anyway, damaging the freight in the bottom container. Just par for the course to that point, great work guys. After displaying my damaged product, I repacked it and added prepaid shipping labels for the return freight. I was charged ANOTHER $144 for outbound "handling" of the shipment. I left town and assumed everything was squared away. Five days later I got a call from the FedEx location at the hotel asking when the shipment will be picked up. The shipment was shipping via FedEx, you are FedEx. Why are you asking me to do your job and why am I paying you? As it was explained to me after the fact, the "handling charge" doesn't include FedEx arranging a FedEx pick-up of the FedEx shipment from the FedEx location. Hello? To quote a movie "What exactly, would you say it is, that you do here?" After another four phone calls to FedEx customer support (which provides no support and they just try to end the call by saying they have no tracking details for the shipment and then disconnecting) I was told that FedEx at the hotel doesn't talk to FedEx Freight and that is my responsibility as the shipper to coordinate the pick-up. How little can you possibly do? Not related to this event, but I sent another nearly identical shipment FedEx 2-Day air and after a week of no movement and no delivery, all FedEx can tell me is they received the shipment (three cubic feet, not a small box) at their terminal - no movement, no sign of the shipment, assumed lost. The best they can tell me is that they assume it is at their terminal in TN, but it hasn't been scanned once since arrival at the origin terminal. Yeah, right. In summary, I'll NEVER ship a personal package again via FedEx. They make US Postal look like a five star rated shipper by comparison. FedEx seems to have no clue what they are doing, and with very rare exceptions like Mr Tracey, none of their employees seem to care about helping a customer. The only thing they seem capable of doing is ignoring instructions and "delivering" excuses to the customer.
• DJ

  Dmitrijs Jonins

  Jun 27, 2025
  5.0
  Good service printed some documents here
• NP

  Niara P.

  Aug 22, 2022
  2.0
  Incorrect hours listed here; they open at 9am. This location also needs more signage, it was hard to find. It’s actually inside the Westin hotel on the 2nd floor.

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