DHL Express Service Point

3.0
236 reviews
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Business Details

401 23rd Street, San Francisco, CA
94107, United States
(800) 225-5345
https://locations.us.express.dhl.com/ca/san-francisco/401-23rd-street
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About

Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at San Francisco in San Francisco offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point
401 23rd Street, San Francisco, CA
94107, United States

Hours

Reviews

3.0
236 reviews
5 stars
95
4 stars
22
3 stars
11
2 stars
8
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Some staff members, like Moody and George, received praise for their friendliness and helpfulness, while others were reported as rude and unhelpful.

Delivery Issues

Numerous customers experienced problems with package deliveries, including missed deliveries, incorrect delivery notifications, and packages being marked as undeliverable without attempts.

Accessibility

The location has poor street visibility and confusing access, leading to frustration among customers trying to find the entrance.

Operational Hours

Customers reported discrepancies between advertised and actual business hours, causing inconvenience for those trying to pick up packages.

Overall Reliability

Many reviews indicated a decline in reliability and trust in DHL's delivery service, with customers expressing a preference for other carriers.
  • AC
    Abe Cal
    Nov 5, 2025
    5.0
    It was my first time using DHL, and George was super helpful! He explained everything really clearly and made the whole process easy to understand. Great customer service — he definitely made my first experience with DHL a good one!
  • HJ
    Harish Jakkal
    Oct 21, 2025
    5.0
    Just a quick shout out to excellent customer service by Moody. I had a package held here for delivery that he was able to locate and hand over so that I could have it sooner.
  • DS
    David Stainton
    Oct 9, 2025
    1.0
    Do not go to this location. It does not seem to be for customers but only to wash their trucks.
  • ZZ
    zews1
    Oct 6, 2025
    1.0
    I was charged $20.10 on a shipment of a used pair of earphones. This is obscene.
  • KS
    Kristina Setka
    Sep 22, 2025
    4.0
    1 star for street visibility, access and business hours 5 stars for service. There are a few things that are opportunities for improvement at this DHL location: 1. There is no street visibility for the customer entrance. It’s easy to drive the whole loading dock looking for the customer door. Where there is a below street level parking lot, you will eventually see the small yellow “Customer Entrance Sign” 2. Upon entry there is a small sign that says “ring bell for help” 3. Google lists the hours as being open until 8pm, but on the door, the business indicates they’re open until 6pm. Good luck to others making their way out here!
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Frequently Asked Questions About DHL Express Service Point

What services does DHL Express Service Point in San Francisco offer?

It offers international and domestic shipping services, including next day shipping and delivery for personal or business needs.

Where is DHL Express Service Point located in San Francisco?

It is located at 401 23rd Street, San Francisco, CA 94107, US.