Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at San Francisco in San Francisco offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.0
239 reviews
5 stars
97
4 stars
23
3 stars
11
2 stars
8
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness, many reported poor communication and unhelpful customer service experiences.
Delivery Issues
Numerous reviews highlighted significant problems with delivery attempts, including missed deliveries, inaccurate tracking, and packages being marked as undeliverable without proper attempts.
Accessibility
Customers expressed frustration with the location's visibility, accessibility, and inconsistent business hours, leading to confusion and wasted trips.
Mixed Experiences
Some customers had positive experiences with quick service and helpful staff, but these were overshadowed by a larger number of negative reviews regarding reliability and service quality.
- HJHeather JacksonDec 26, 20251.0They started to open a box of sealed chocolate to verify that it was chocolate without asking or explaining. I explicitly told the person working that it was a gift. Opening chocolate without gloves or washing your hands is not food safe - yuck. Totally understand the need to verify shipments, but after this experience and poor communication, I will never use DHL.
- NMNancy MartinezDec 5, 20254.0The service was actually great. I had a conversation about a delivery hold up with pending tariff charges, I stopped in before closing and (I wish I had gotten her name but she had cool unicorn iridescent white nails) was quick to follow up with my concern and get my package to me. Thanks for being so thorough! The real issue is with DHL’s service strategy. There is no way to facilitate this from home- no email/ phone number available where you can speak to an actual person. It would have been nice to just send an email/phone call from home and not spend 45min driving. Posting their email that was in the office for anyone who needs it. Also, the other DHL in the mission is just an authorized 3rd party shipping and not actual corporate location in case that helps anyone. I stopped there too to just have to drive here for real assistance. An adventure I didn’t need.
- GTGarret TadlockDec 4, 20255.0Worked with Moodi at DHL and he was awesome. Had an urgent package that wasn’t going to be delivered for 5 days but he went above and beyond and made it so I could pick it up same day. Best experience I’ve ever had with DHL.
- ACAbe CalNov 5, 20255.0It was my first time using DHL, and George was super helpful! He explained everything really clearly and made the whole process easy to understand. Great customer service — he definitely made my first experience with DHL a good one!
- HJHarish JakkalOct 21, 20255.0Just a quick shout out to excellent customer service by Moody. I had a package held here for delivery that he was able to locate and hand over so that I could have it sooner.
Frequently Asked Questions About DHL Express Service Point
What services does DHL Express Service Point in San Francisco offer?
It offers international and domestic shipping services, including next day shipping and delivery for personal or business needs.
Where is DHL Express Service Point located in San Francisco?
It is located at 401 23rd Street, San Francisco, CA 94107, US.
What are the operating hours for DHL Express Service Point?
The location is open Monday through Friday from 10:00 AM to 8:00 PM and closed on Saturdays and Sundays.
Are there any payment options available at DHL Express Service Point?
Yes, they accept American Express, Apple Pay, Check, Discover, Mastercard, and Visa.
Is the DHL Express Service Point accessible for customers with disabilities?
Yes, it has a wheelchair accessible entrance.
Does DHL Express Service Point offer delivery services?
Yes, delivery service is available.
How can I book DHL shipping services through a mobile app?
You can download the DHL app from the Google Play Store for Android or the Apple App Store for iOS.
Are there any notable places near DHL Express Service Point that I can visit?
Yes, nearby places include Warm Water Cove Park, which offers park and beach access and a skate park, and Toxic Beach, which is a beach and bar area.
Is there parking or transportation available near DHL Express Service Point?
While parking details aren't specified, nearby services like A Taste Of San Francisco & Beyond offer car rental options, which could assist with transportation.
What other shipping and courier services are located near DHL Express Service Point?
Several other DHL Express Service Points and related courier and delivery services are nearby, providing alternative options for shipping needs.