The UPS Store

Reviews

• EE

  Em

  Dec 9, 2025
  1.0
  NOTE: if you drop off a pre-paid package or pick up any, you will be charged extra fees based on weight. You’ll also need to pay $11.00/hour for mandatory hotel parking. This cannot be comped. I literally just picked up 4 separate packages (all lightweight, clothing contained envelopes) and had to pay almost $50 in undisclosed pick-up fees alone PLUS +$11 in parking. UPS itself doesn’t add fees, but independent stores partnered with hotels or convention centers charge extra. So in essence, Hilton San Diego Bayfront will nickel-and-dim you twice. These prices aren’t listed on their official UPS website; it's only stated in-person. Is it legal? Yes, but also incredibly unethical and predatory. Avoid any hotel-affiliated ones (including 675 L St) and go to an independent store like 2020 Columbia St—this store is free and customer service is friendly. If this info helps you, make sure to *upvote* my review to ensure that others are informed too!
• GC

  Guido Carnevale

  Dec 5, 2025
  1.0
  One poster A0 177 dollars I add this message after the reply: I am not frustrated at all, I am only trying to save next guys
• MB

  Mike Bishop

  May 22, 2025
  5.0
  Helped me out with a very silly question, really friendly. (Yes you can send postcards from here 😁)
• NH

  Nina Hermosura

  Nov 14, 2023
  1.0
  Horrible team. Don’t use this UPS location. Packages that are sent there for free they charge customers. Horrible customer service
• AL

  Anna Lopez

  Oct 30, 2019
  1.0
  If I could enter negative stars I would.....all the reviews are 100% accurate!! Bad customer service, rude staff and incompetent!! Including tall short gray hair older man with glasses. I had been to this location a few times...you think I would of learn my lesson from previous encounters? Done with them...STAY AWAY! TAKE YOUR BUSINESS ELSEWHERE!!

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