The UPS Store

Reviews

• TB

  Turon Boyd

  Apr 22, 2026
  5.0
  Huge shoutout to Brad and Carly. I had a camera shipped here but couldn’t pick it up for a while and they held it safely for about 40 days without any issues. They really understood the situation and took care of it. Just picked it up and everything was perfect. Really appreciate the help.
• DE

  Donna Ehrenberg

  Apr 5, 2026
  5.0
  The staff there is so wonderful and helpful they made bringing back my packages, such an easy experience!
• DW

  Dan Wisniewski

  Mar 29, 2026
  5.0
  Thank you to Melissa, Bradley, and Julie for helping me ship 25 packages between Massachusetts and Hawaii. High attention to detail, very friendly service, and making my move from San Diego the easiest!
• DG

  Damien Garcia

  Mar 28, 2026
  5.0
  Julia was excellent help today with dropping off an Amazon package. Store was in great shape organized and she explained to me about the benefits of hanging onto the Amazon drop off receipt in the case a package could get lost. Very nice!
• GW

  Garrett Wilkey

  Mar 25, 2026
  1.0
  My experience at this UPS store this morning was so shockingly poor, I felt compelled to write a review. The employee (a man) was extremely passive-aggressive and rude. Here’s what happened: I walked in at 8:50am to return an Amazon package. I accidentally selected the wrong return method—my mistake—and took a few minutes to fix it. I expressed my embarrassment, saying things like, "Oops, my fault, can’t believe I did that, I was in a hurry this morning, I'm usually smarter than that," etc etc etc. First, a positive: he offered to print my label for free, despite the usual $2 charge. I politely declined. It was my fault. No harm, no foul. Then he said I needed an additional box to return my item—but could provide one free of charge. I expressed gratitude, though with a hint of disbelief. I mentioned that previously, in Arizona, I had performed a ton of amazon returns without ever needing an extra box. There, I just placed the item in a plastic bag, secured it the shipping label, and went on my way. I was simply surprised by the store’s different procedure. At that point, he seemed to take personal offense, responding in an inquisitive, sarcastic tone: “Are you doubting me?” He also added, “I thought you were smart.” When it came time to package the return, he broke the awkward silence and asked with the same sarcastic, passive-aggressive tone, “So do you want me to put the shipping label inside the plastic bag, orrrr?” I replied, “Do whatever you normally do, I just need this shipped.” From there, his attitude soured. He began mocking me, telling me “don’t return,” "you're wrong," among other passive-aggressive comments as I walked out the door. The best part? This all happened in front of another customer, who witnessed the entire spectacle. Normally, I have pleasant experiences here when the other employee (a woman) is working. She is fantastic. But this interaction was incredibly unprofessional, rude, and passive-aggressive. He told me “don’t return,” but I literally live next door. So unfortunately, I’ll be seeing him frequently. Terrible customer service overall.