Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

3.3
(211 reviews)

Business Details

11251 Rancho Carmel Dr, San Diego, CA
92199, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11251 Rancho Carmel Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11251 Rancho Carmel Dr, San Diego, CA
92199, United States

Hours

Reviews

3.3
211 reviews
5 stars
102
4 stars
21
3 stars
9
2 stars
6
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and unprofessional behavior.

Passport Services

The passport office is noted for being understaffed and disorganized, leading to long wait times and frustration for customers.

Efficiency

Customers report varying experiences with wait times; some appreciate the quick service, while others express dissatisfaction with delays and inefficiencies.

Facility Conditions

The location is generally described as clean and well-maintained, with convenient access and a 24-hour self-service area.
  • BB
    Buffee
    Feb 7, 2026
    1.0
    Have a package that was supposed to be delivered to me yesterday that has been sitting at this location for 4 days now. I live in MARYLAND btw. It’s a a 1 year marriage anniversary gift, so I made sure to get it in advance…yet here we are.Tried to call store a couple of times, they let it ring some and then disconnect. Feeling kinda hopeless right about now and quite frankly annoyed. Will have to take this higher up since no one is answering.
  • SB
    steve botts (Bwave57)
    Feb 4, 2026
    5.0
    Fast in and out. I had to go in today to send a traceable mail and they were very happy to help . *HINT* I didn't need registered mail. Oh, if you are coming in from the north a little tricky to do a drop off - you need to take a U turn at the light, and don't have to go into the parking lot.
  • AA
    Alfred Lee (Alfred)
    Dec 30, 2025
    5.0
    Solid office. Want to leave this review to share the hours as it's not showing up on Google Map. At the time of this review: for retail service it's M-F 7am - 6pm and Sat. 8am - 4pm while the box lobby is 24 hours for self service
  • WW
    William White
    Dec 18, 2025
    5.0
    For truck deliveries use Conference Way, then head to the red to check for pickups.
  • MN
    Mansur Nabiev
    Dec 18, 2025
    5.0
    The best USPS location with very polite employees. Got loaded early.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others