United States Postal Service

3.3
209 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11251 Rancho Carmel Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11251 Rancho Carmel Dr, San Diego, CA
92199, United States

Hours

Reviews

3.3
209 reviews
5 stars
101
4 stars
21
3 stars
9
2 stars
6
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being friendly and helpful, while others are criticized for rudeness and inefficiency.

Passport Services

Passport services are often noted for being quick and efficient, but there are complaints about long wait times and disorganization.

Facility Conditions

The location is generally clean and well-maintained, with a 24-hour self-service area, but some customers report issues with accessibility and long lines.

Operational Hours

Customers appreciate the long operational hours, but there are complaints about inconsistent information regarding service availability.
  • AA
    Alfred Lee (Alfred)
    Dec 30, 2025
    5.0
    Solid office. Want to leave this review to share the hours as it's not showing up on Google Map. At the time of this review: for retail service it's M-F 7am - 6pm and Sat. 8am - 4pm while the box lobby is 24 hours for self service
  • WW
    William White
    Dec 18, 2025
    5.0
    For truck deliveries use Conference Way, then head to the red to check for pickups.
  • MN
    Mansur Nabiev
    Dec 18, 2025
    5.0
    The best USPS location with very polite employees. Got loaded early.
  • AR
    Alexandra Reinhardt
    Nov 22, 2025
    1.0
    Do not come to this location for passports. They experience multiple shut-offs to their system and fail to give notice. They kept many people waiting unnecessarily. And they do not honor appointment times.
  • CL
    Chiaen Lu
    Nov 15, 2025
    5.0
    David who helped us with passport was so friendly and went above and beyond!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.