United States Postal Service

2.8
199 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 9051 Mira Mesa Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9051 Mira Mesa Blvd, San Diego, CA
92126, United States

Hours

Reviews

2.8
199 reviews
5 stars
68
4 stars
20
3 stars
6
2 stars
8
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about aggressive behavior from certain employees.

Package Handling

Numerous reviews mentioned lost or damaged packages, with allegations of theft by employees and poor handling practices.

Staff Friendliness

Despite negative experiences, some customers praised individual employees for their helpfulness and friendliness.

Long Wait Times

Customers frequently noted long lines and slow service, often exacerbated by understaffing.

Incompetence

Several reviews highlighted a lack of knowledge among staff regarding procedures and policies, leading to frustration for customers.
  • JP
    Jon Padilla
    Oct 29, 2025
    5.0
    USPS as old as this country. The backbone of communications for this country and our way of life. Highly recommended.
  • AA
    Adrienne
    Oct 28, 2025
    1.0
    A worker here steals my packages when dropped off in the self-service bin. I own a lingerie and handmade bikini business. Any time I drop a package off with a prepaid label but don’t scan the label in the kiosk, the package goes missing. Sometimes the kiosk is down or there are many customers so we’ll drop our deliveries off in a hurry. Almost every time we’ve done this one goes missing. When you check the tracking info it looks as if we never dropped the package off. This is how they are able to steal the package because there is no proof that it was ever there if the worker does not scan it. It’s a shame that someone here recognizes our store name and pockets our customer’s orders. Since we sell mostly bikinis and lingerie, our packages are very small. It’s happened about 5 times now and we barely even go to this location anymore. We’ve even had a customer receive an open empty package. After speaking to the local post office for that delivery we were told the package arrived empty. The Carmel Mountain location is actually open 24/7 and we’ve never lost a package there so we’ll be driving out of the way every time from now on.
  • DS
    Danielle Spahn
    Oct 11, 2025
    5.0
    Went to buy some tape to seal up a package, and the clerk expertly sealed my box and attached the shipping label for me.
  • BS
    Bry Sertsac
    Oct 11, 2025
    1.0
    Lack of urgency. Poor Management!
  • MR
    Moncerrat Luna Romero
    Sep 16, 2025
    1.0
    Hello, good afternoon. I want to share my experience and find out if any of you can help me. A USPS employee owes me money, stole from me, and I sued him and won. But the company hasn't responded. They tell me to look up the address with "headquarters," but I have no idea where that is. Can anyone help me?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.