Brand Certified
United States Postal Service
2.6(123 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
9245 Twin Trails Dr, San Diego, CA
92129, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 9245 Twin Trails Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.6
123 reviews
5 stars
39
4 stars
7
3 stars
4
2 stars
8
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and courtesy.
Long Wait Times
Many customers reported consistently long lines and slow service, often with only one clerk available to assist a large number of patrons.
Package Handling Issues
Several reviews mentioned problems with package tracking and delivery, including lost packages and failure to scan items upon drop-off.
Parking Problems
Customers frequently complained about inadequate parking, with many spots taken by employees, making it difficult for customers to find parking.
Mixed Experiences
While many reviews were negative, some customers reported positive experiences with specific staff members, indicating inconsistency in service quality.
- BVBest VideoTVFeb 23, 20261.0I would like to file a formal complaint regarding an employee at the USPS location: 9245 Twin Trails Dr San Diego, CA 92129 During my visit, the employee behaved in a rude and unprofessional manner. After completing my transaction, the feedback screen appeared, and the employee pressed the feedback button herself without allowing me the opportunity to select my own rating. This action prevented me from providing my own honest feedback and made me feel uncomfortable. Customer feedback should be provided voluntarily by the customer without employee interference. I respectfully request that management review the surveillance camera footage at the counter during my visit. The video should clearly show the employee pressing the feedback screen herself instead of allowing the customer to respond. I am a frequent USPS customer and rely on this location for my business shipments. Professional and transparent service is very important to me. Please confirm receipt of this complaint and advise if any follow-up is needed. Thank you.
- HPHung PhamFeb 9, 20262.0One employee, in particular, at this Post Office is very rude. I have seen her giving a customer of Asian descent a hard time before. Today she gave me hard time when I was there to scan some of my boxes that I wanted to ship. There was NOBODY ELSE in line but she did not want to scan them. The reason they need to be scanned instead of just being left on the counter is that I have lost packages here before when they were never scanned and as far as the Post Office was concerned, they were never brought in. Anyway, this Asian Postal employee insisted that I prepare some form so she could scan once instead of each box individually. She failed to understand that if I had her scan 10 items but only leaving 9 of them on the counter, would the Post Office be liable for that "missing" box and what proof would they have that I DID NOT put the box on the counter? As we were finishing the transaction, I was supposed to rate the visit by choosing one of the 3 icons showing how unhappy to happy I was on this visit, she quickly tapped on the "Happy face" icon instead of allowing me to select the appropriate icon to rate the visit. LOL. This lady should not be handling customer service at all, in my opinion, as she is not made for it. You are supposed to be kind and nice when dealing with customers. After all, we customers pay your salaries!
- DSDavid ScholzJan 21, 20261.0I never get my mail from this post office, the delivery guy can't do his job correctly, Post office why is my tax dollars going to you if you can't do your job
- DMDavid MenearJan 12, 20265.0In and out in less than 5 mins. Quick, friendly service. Parking lot is a little small and congested as others have mentioned
- HCHelen ConstantinidesDec 26, 20251.0Very disappointed with this USPS location. I dropped off two packages directly on the counter, and neither of them ever started tracking. There is no proof they were scanned, and now both packages are basically lost. Tracking is the most basic part of shipping, and failing to scan packages creates serious problems for customers. I would strongly recommend getting a receipt for every drop-off or avoiding this location altogether if you need reliable service. Situations like this make it very hard to trust this location with important or time-sensitive shipments.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 9245 Twin Trails Dr?
You can send mail, ship packages, get money orders, rent PO boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office location?
Yes, many Post Offices accept first-time passport applications and some can take your passport photo. You should complete and print your application form before applying.
Do I need an appointment for passport services at this Post Office?
Most locations require an appointment for passport services through the online scheduler, although limited walk-in hours may be available at select locations.
What are the operating hours for this Post Office?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online, then complete the setup in person at the Post Office with two valid forms of ID.
Is there 24/7 access to PO Boxes after hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this specific Post Office for details.
Are there other post offices near 9245 Twin Trails Dr that I could visit?
Yes, nearby post offices include Rancho Penasquitos Post Office and the US Post Office, both offering similar postal services.
What nearby places can I visit in San Diego after my Post Office visit?
You can visit Original Sab-E-Lee for Asian fusion cuisine, Planet Fitness for a workout, or CVS Pharmacy for shopping and pharmacy needs.
Are there convenient services near the Post Office for mailing or courier needs?
Yes, the UPS Access Point location nearby offers courier and shipping services that may complement USPS offerings.
How can nearby transportation or services help me get to the Post Office at 9245 Twin Trails Dr?
While specific transit stations aren't listed, nearby landmarks such as Pomerado Road Baptist Church can help navigate to the Post Office, and nearby services like gas stations and convenience stores can assist in planning your trip.
Brand Certified Facts from United States Postal Service
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