United States Postal Service

3.5
161 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 815 E St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
815 E St, San Diego, CA
92101, United States

Hours

Reviews

3.5
161 reviews
5 stars
80
4 stars
16
3 stars
13
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were criticized for being rude and unprofessional.

Efficiency

Customers frequently mentioned long wait times and slow service, particularly during busy periods, indicating a need for better staffing.

Location Issues

The post office's location is described as having unsanitary conditions and being surrounded by homeless encampments, which detracts from the overall experience.

Building Condition

The historic building is appreciated for its architecture and charm, but some customers noted that the interior cleanliness does not match the exterior's appeal.

Package Handling

There are multiple complaints regarding lost or mishandled packages, leading to frustration among customers.
  • CG
    Carlos Gamboa
    Nov 29, 2025
    1.0
    Very ugly experience, I sell an item on eBay and the label that they sent me they didn’t accepted here to ship the item and they make me spend a lot here a lot and I loose money from my earrings on ebay due to this, for this kind of services, do not come here, this place is horrible. Go to fedex for a better service.
  • MM
    Moustapha Abakar Moussa
    Oct 3, 2025
    5.0
    Pas encore mais je pense
  • RJ
    Rose Jazo
    Sep 11, 2025
    5.0
    This USPS office is wonderful! The staff are always so friendly and helpful, which makes every visit a pleasant experience. The inside of the building has a charming vintage feel. I usually walk there but sometimes I drive on my way somewhere and find parking nearby easily.
  • AA
    Alfredo Antoine
    Sep 2, 2025
    1.0
    Stopped to drop something off, there were about 12 people in front of me and 2 workers at the windows. I had a prepaid package, but there’s no kiosk to scan at. After waiting for about 15 minutes and only one person getting service, I had to leave because I don’t have all day.
  • LK
    Lara Keller
    Aug 4, 2025
    4.0
    These workers have amazing attitudes but this location is so hectic apparently the first Monday of the month! It takes an hour for what should be 5 minutes because they have only 2 people working and 2 systems running. Did they have to cut costs? Well if so, here’s another customer complaining that you can use as proof of it creating inefficiencies. But please don’t blame workers here who are doing their best with the people and resources they have.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.