United States Postal Service

2.5
139 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4193 University Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4193 University Ave, San Diego, CA
92105, United States

Hours

Reviews

2.5
139 reviews
5 stars
34
4 stars
14
3 stars
11
2 stars
4
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of assistance.

Package Handling

Numerous complaints about lost or mishandled packages, with customers expressing frustration over the lack of accountability.

Wait Times

Customers frequently mentioned long lines and slow service, particularly during busy hours.

Location Issues

The post office is located in a sketchy area, with parking difficulties and safety concerns noted by several reviewers.

Mixed Experiences

While some customers had positive interactions with specific staff members, the overall sentiment leaned towards dissatisfaction.
  • MM
    Meli Morales
    Nov 14, 2025
    5.0
    I was once allergic to the post office! I was always putting off getting things in the mail. Lately, I'm going in quite often after a job transition made me reliant on shipping ebay items for income. There have been times a whole line of people in front of me had errors or were unprepared for their transactions, and I have not seen staff handle customers with anything but patience and care. At other usps offices, I have seen people with housing or language barriers treated poorly. Not here. I have also been told by more than one person that the mail carriers at this hub are significantly more attractive than at other locations.
  • EW
    Ebony Williams
    Jul 25, 2025
    1.0
    David was so rude from the moment he greeted me. I didn’t put my address on the envelope because I hadn’t paid for it yet and he gave me an attitude like I ruined his day. I didn’t know I could write on something I didn’t pay for. Then he continued to be sassy to me when I explained I hadn’t paid for it. I waited for another woman instead of going to him and she was so sweet and kind. David needs a new job because clearly he hates people but hates himself more!
  • ML
    My Le
    Jun 13, 2025
    3.0
    Located on the corner of university and 46th. Has its own fenced parking lot. This area was a bit sketchy. Homeless in the area, loud music blasting from cars while in red light, abandon cars, it’s not the best part of neighborhood. The front lobby had a large PO Box area accessible from 6am-4pm, closed on Sundays and holidays. Service area was in the back. It’s really small. There was one person working and no line. Can’t imagine how this place would look when it’s busy. Besides the small service area, the customer service was quick.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.