United States Postal Service

3.0
184 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3911 Cleveland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3911 Cleveland Ave, San Diego, CA
92103, United States

Hours

Reviews

3.0
184 reviews
5 stars
76
4 stars
9
3 stars
10
2 stars
11
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and unprofessional.

Efficiency

Customers noted that service can be slow, especially during busy times, but some also mentioned quick processing and efficient service.

Package Handling

There are multiple complaints about lost packages and mail, with customers expressing frustration over the handling and delivery of their items.

Cleanliness and Maintenance

Several reviews mention the post office's outdated facilities and cleanliness issues, indicating a need for improvement in upkeep.
  • RG
    Rachel Godwin
    Dec 28, 2025
    3.0
    Actually today I didn't go inside I went to Walmart but when I went there years ago it was fine and clean
  • RR
    rgonz021
    Nov 19, 2025
    5.0
    Tess and Rebekah were extremely kind and professional. When I went in Rebekah had a difficult customer who she handled effortlessly. I want to recognize that both these women were friendly despite the rude man they just dealt with.
  • MB
    Mel Boone
    Oct 20, 2025
    1.0
    Mail carrier is plan lazy. My apartment has parcel lockers and I paid for this amenity as I travel often. This lazy courier would rather dump everyone parcel in the lobby. Much foot traffic enters and exits the lobby door. Very easy for a parcel to walk out the front door. I miss our former mailman. He retired.
  • HS
    Henry Song
    Sep 24, 2025
    3.0
    The one time I came here after years, took me almost an hour...
  • BK
    Billy Basil KN
    Sep 16, 2025
    5.0
    Friendly and fast lady!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.