Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3911 Cleveland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.9
181 reviews
5 stars
74
4 stars
9
3 stars
9
2 stars
11
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported as rude and unhelpful.
Efficiency
Many customers appreciate the quick service and efficient handling of their mail, although some report long wait times and slow service.
Package Handling
There are numerous complaints about lost packages and mail, with customers expressing frustration over the handling and delivery of their items.
Cleanliness and Maintenance
Several reviews mention the post office's need for cleanliness and modernization, with complaints about dirty facilities and outdated systems.
Accessibility
Customers have noted issues with accessibility, including unclear signage and difficulties with parking, which detracts from their overall experience.
- RRrgonz0215 days ago5.0Tess and Rebekah were extremely kind and professional. When I went in Rebekah had a difficult customer who she handled effortlessly. I want to recognize that both these women were friendly despite the rude man they just dealt with.
- MBMel BooneOct 20, 20251.0Mail carrier is plan lazy. My apartment has parcel lockers and I paid for this amenity as I travel often. This lazy courier would rather dump everyone parcel in the lobby. Much foot traffic enters and exits the lobby door. Very easy for a parcel to walk out the front door. I miss our former mailman. He retired.
- HSHenry SongSep 24, 20253.0The one time I came here after years, took me almost an hour...
- BKBilly Basil KNSep 16, 20255.0Friendly and fast lady!
- DNDoug NAug 27, 20255.0I wanted to take a moment to express my sincere appreciation for the incredible service I consistently receive at this post office. It's rare to find such a pleasant and efficient team, and it truly makes a difference. Every single employee I have encountered has been genuinely kind and helpful. From the moment I walk in, I'm greeted with a smile and a friendly "hello." The lines move quickly, and the staff is always ready to answer any questions I have with patience and a positive attitude. I especially want to give a huge shout-out to Tess. On my last visit, I had a shipping issue, and Tess went above and beyond to help me. She was so knowledgeable and took the time to walk me through all the options, ensuring that my package would arrive at a cost effective option. Her cheerful demeanor and dedication to customer service are truly remarkable. Thank you, Tess, and thank you to the entire team for your wonderful attitude and hard work. You make what can often be a stressful errand into a genuinely pleasant experience. Keep up the great work!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 3911 Cleveland Ave?
You can send mail and ship packages, buy money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can take your passport photo with an appointment.
Do I need an appointment for passport services at this USPS location?
Yes, you generally need to schedule an appointment for passport services using the online scheduler; limited walk-in hours may be available at select locations.
What are the operating hours for the USPS branch at 3911 Cleveland Ave?
Monday through Friday, it is open from 8:00 AM to 5:00 PM, Saturday from 8:30 AM to 3:00 PM, and closed on Sunday.
How can I reserve a PO Box at this USPS location?
You can reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm or apply in person with two valid forms of ID.
What are the contact phone numbers for this Post Office?
You can reach the local phone at +1 619-295-5091 or the main USPS phone number at +1 800-275-8777.
Is there 24/7 access to PO Boxes at the 3911 Cleveland Ave location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Please check with this local Post Office for exact access times.
What nearby post office options are available around 3911 Cleveland Ave?
Nearby options include the Hillcrest San Diego Post Office and another United States Postal Service location nearby, which can offer additional postal services if needed.
Are there any fitness centers close to the USPS at 3911 Cleveland Ave?
Yes, there are several nearby fitness options like KFuerza Fitness, Cycle Club, and Ashley Lane Fitness, where you can exercise before or after visiting the Post Office.
What local attractions or services can I visit near the USPS location at 3911 Cleveland Ave?
Nearby attractions and services include Hydro-Motion Watersports for recreational activities, Yoga Box for yoga sessions, and several professional services and salons like MODA Hair Design and Carly Massage.