United States Postal Service

2.4
142 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6401 El Cajon Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6401 El Cajon Blvd, San Diego, CA
92115, United States

Hours

Reviews

2.4
142 reviews
5 stars
34
4 stars
13
3 stars
7
2 stars
6
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about lost packages, misdeliveries, and unreliable tracking have been reported, leading to significant customer frustration.

Facility Conditions

The post office is often described as crowded with limited parking, and some customers noted that the facility is clean and well-maintained.

Staffing Problems

Several reviews mention understaffing, leading to long wait times and inadequate service during busy periods.

Inconsistent Experiences

Customers report a wide range of experiences, from excellent service to extremely poor interactions, indicating inconsistency in service quality.
  • RR
    R
    2 days ago
    1.0
    Very regularly do they refuse to deliver my packages and I have to go in person on a Saturday cus I work mon-fri and cannot make it in. I put mail on hold on vacation, and they deliver my mail and leave packages out... but yet when I am home and have mail on regular delivery, they wont leave my packages. Make it make sense! They leave cannot deliver notices, and when I attempt to reschedule, it wont allow as they regularly will scan multiple other people's packages on my delivery sheet so I cant get my packages delivered. Nightmare
  • RH
    Raquel Holden
    Nov 14, 2025
    5.0
    Arnel today, so thank you, he went above and beyond and warmed my heart. 😊 the people there are always nice, helpful and knowledgeable. This Post Office is steps away from the MTS Bus #1.
  • JD
    James Duggins
    Oct 20, 2025
    1.0
    9200190391694702645188, this is my package that was supposed to be delivered at 6:45 PM and never arrived. This post office is going to steal and liars. They need to be accountable for the bullshit in Mailman for stealing somebody else’s property and say they delivered it when they didn’t.
  • CR
    Claire R
    Jun 24, 2025
    1.0
    I dropped off a package for a Depop order at this location and it was never scanned in, so the item never received tracking. This is frustrating because every other USPS location I’ve used automatically scans packages when they’re dropped off—as they should. Days later, I came back in to check the status since I was being held accountable by both the buyer and the app, only to be told that I have to specifically request for them to scan packages in order to get tracking. That’s completely ridiculous and simply not true. Tracking is a standard part of USPS shipping, and it shouldn’t be something customers have to ask for. Very disappointed and stressed because of this careless handling.
  • FM
    Francisco Meza
    Jul 20, 2015
    3.0
    It's okay. Why? Because they are only open from 9am - 5pm. Good thing I work for myself. Everyone else will have to wait until Saturday. There is ALWAYS a line here. I don't understand why they don't put one of those blue do-it-yourself shipping modules. There would be less line.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.