United States Postal Service

2.4
146 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6401 El Cajon Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6401 El Cajon Blvd, San Diego, CA
92115, United States

Hours

Reviews

2.4
146 reviews
5 stars
38
4 stars
13
3 stars
7
2 stars
6
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about unreliable package delivery, including misdeliveries and failure to deliver packages altogether.

Facility Conditions

The post office is described as clean and well-maintained, but some customers report issues with long lines and limited parking.

Staff Attitude

Several reviews mention a lack of empathy and poor attitudes from staff, contributing to a negative customer experience.
  • AF
    Alli F
    Dec 23, 2025
    5.0
    I accidentally printed my shipping labels too big and the worker, Arnel, was very nice to both me and my husband about it. He ended up taping the labels up for us and was so friendly the whole time. Apparently their motto is “We’ll always make it work!” 😹 thank you Arnel!
  • LJ
    Leighton Jones
    Dec 15, 2025
    5.0
    Nice facility. Really nice staff. It was a joy to mail Christmas packages with them. Thank you for taking the time to make a positive experience during a busy time of year.
  • RR
    R
    Nov 22, 2025
    1.0
    Very regularly do they refuse to deliver my packages and I have to go in person on a Saturday cus I work mon-fri and cannot make it in. I put mail on hold on vacation, and they deliver my mail and leave packages out... but yet when I am home and have mail on regular delivery, they wont leave my packages. Make it make sense! They leave cannot deliver notices, and when I attempt to reschedule, it wont allow as they regularly will scan multiple other people's packages on my delivery sheet so I cant get my packages delivered. Nightmare
  • RH
    Raquel Holden
    Nov 14, 2025
    5.0
    Arnel today, so thank you, he went above and beyond and warmed my heart. 😊 the people there are always nice, helpful and knowledgeable. This Post Office is steps away from the MTS Bus #1.
  • JD
    James Duggins
    Oct 20, 2025
    1.0
    9200190391694702645188, this is my package that was supposed to be delivered at 6:45 PM and never arrived. This post office is going to steal and liars. They need to be accountable for the bullshit in Mailman for stealing somebody else’s property and say they delivered it when they didn’t.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.