Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5505 Stevens Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.9
129 reviews
5 stars
50
4 stars
8
3 stars
6
2 stars
11
1 star
54
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported problems with mail and package deliveries, including lost packages, misdelivered items, and failure to deliver to the correct address.
Customer Service
Feedback indicates a lack of helpfulness and professionalism among staff, with many customers experiencing rudeness and unresponsiveness.
Staff Positivity
Some customers noted positive experiences with friendly and helpful staff, particularly during busy times, highlighting a few employees for their excellent service.
Operational Efficiency
Customers expressed frustration with long wait times and inefficient processes, including difficulties in reaching staff by phone.
Facility Conditions
The location received mixed reviews regarding cleanliness and accessibility, with some praising the facility while others noted issues with parking and organization.
- AHAl HaysSep 3, 20253.0They did away with the drive-up mailboxes. Now you have to park and go inside the post office to actually drop a letter in the mail. Probably an attempt to cut back on spending. I'm sure it cost them a lot to have a postal employee walk out to the mail collection box and grab the mail.
- WPWilliam “Ted” PlazaJan 4, 20243.0I went to two different locations in San Diego. Stevens Way was excellent service with plenty of parking. The one on 16th Street was run down and no parking available with few spaces in the lot that were filled—no street parking.
- NMNaomi MccNov 5, 20195.0Mario (I believe that’s hit name) and the manager Steven are amazing. I had delivery issues with a package that I shipped incorrectly with no tracking # from a different location & I drove here to hopefully get some help since the post office I originally sent it from literally did nothing to help me. Mario was very nice and passed my issue to his manager, Steven who assisted me from there. I didn’t find my package but the fact that he gave me SOME options to check into where it be may be was appreciated. Thank you for listening & being as helpful as you could be considering it didn’t have a tracking #. You both deserve a raise! lol
- KCKaren CharlesJan 18, 20165.0In looking at the reviews, It's very obvious that some of the reviews have racial undertones. Most of the post office that I have visited I have no idea how these people obtain jobs dealing with customer service. But, as we all should know these are federal employee's and not govern or rated for customer services skills or have the threat of losing their jobs. They have no B2B skills and don't care. With that say if We the people could one day find a way to take the federal status away from these unpaid mail pusher were would see better customer care. As for this location and people I'm very proud of the South East Community and for the people that feel it's ghetto with ghetto people. You have a choice (MOVE) This community is not a dump site for Trash.
- ANApril NobleOct 4, 20145.0The staff at this post office is very helpful and kind. They always answer my questions you do not have to wait long, if there is someone taking a long time another person will come from the back to help to move the line along. Although I live close to another post office I wait until I am in the area of this one to stop and take care of my mailing and stamp needs.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5505 Stevens Way offer?
They offer mail sending, package shipping, money orders, PO boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo. You should complete and print your application form before applying.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment scheduled through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of the USPS at 5505 Stevens Way?
Open Monday to Friday from 9:30 AM to 5:00 PM, Saturday from 9:30 AM to 3:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can search and reserve PO Boxes online at the USPS website and complete the setup in person with valid ID and your application.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this Post Office directly.
What is the cost for passport photos at this USPS?
The current fee for passport photos is $15 at USPS.
What nearby places can I visit before or after my USPS visit for dining options?
Pollos Acapulco "wendy" is a nearby fast food chicken restaurant where you can grab a meal before or after your visit.
Are there any nearby parks where I can relax after visiting the USPS?
Yes, Valencia Business Park and Acacia Mobile Home Park are nearby parks where you can enjoy some outdoor time.
Can the nearby transit or parking options assist in visiting the USPS location?
Dreams for Change Safe Parking nearby offers parking options, which can be convenient when visiting the USPS at 5505 Stevens Way.