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Brand Certified

United States Postal Service

3.1
(138 reviews)

Business Details

4640 Cass St, San Diego, CA
92109, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4640 Cass St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4640 Cass St, San Diego, CA
92109, United States

Hours

Reviews

3.1
138 reviews
5 stars
59
4 stars
12
3 stars
6
2 stars
8
1 star
53

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Ronnie and Bahez for their exceptional service.

Service Issues

Several reviews highlighted issues with package delivery, including lost packages, incorrect deliveries, and poor handling of mail.

Long Wait Times

Customers frequently noted long lines and wait times, especially during busy periods, which affected their overall experience.

Customer Service

While many appreciated the friendly staff, there were complaints about rude behavior from some employees and difficulties in reaching customer service by phone.

Facility Condition

Some reviews mentioned that the post office could use updates and improvements, indicating a need for better organization and maintenance.
  • MK
    Miranda K
    Jan 29, 2026
    3.0
    This location makes you buy the tape for all containers, even priority shipping. Most other locations will just tape it for you. They didnt even offer pens out when i was there. So I brought the priority box to UPS and they taped and shipped. 3 stars because even tho this location wasted my time, I ended up paying less through UPS in the end anyways.
  • TT
    Tommy
    Dec 27, 2025
    5.0
    Staff is helpful and there’s usually 2-3 people working the counter so the lines move at a good pace.
  • LM
    Lila Mufti
    Oct 28, 2025
    5.0
    Ronnie and Bahez are what makes this place run. They are some great postmasters and always have the eagerness to help. Place could use some updating but overall pretty happy with the service there.
  • GJ
    Gordon Jones
    Jul 16, 2018
    5.0
    Everyone is super nice and helpful here, writing a review because of all the idiots who give one stars (complaining about a mailman not leaving a package on a doorsteps.... this is a post office review place jeez....idiots online leaving one star reviews....)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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