The UPS Store

Reviews

• EE

  Em

  Dec 9, 2025
  1.0
  NOTE: if you drop off a pre-paid package or pick up any, you will be charged extra fees based on weight. You’ll also need to pay $11.00/hour for mandatory hotel parking. This cannot be comped. I literally just picked up 4 separate packages (all lightweight, clothing contained envelopes) and had to pay almost $50 in undisclosed pick-up fees alone PLUS +$11 in parking. UPS itself doesn’t add fees, but independent stores partnered with hotels or convention centers charge extra. So in essence, Hilton San Diego Bayfront will nickel-and-dim you twice. These prices aren’t listed on their official UPS website; it's only stated in-person. Is it legal? Yes, but also incredibly unethical and predatory. Avoid any hotel-affiliated ones (including 675 L St) and go to an independent store like 2020 Columbia St—this store is free and customer service is friendly. If this info helps you, make sure to *upvote* my review to ensure that others are informed too!
• GC

  Guido Carnevale

  Dec 5, 2025
  1.0
  One poster A0 177 dollars I add this message after the reply: I am not frustrated at all, I am only trying to save next guys
• JS

  Josh Stringfellow

  Jun 2, 2023
  4.0
  Nice people! I went to pick up a package, and it was an easy process. There is a parking lot next door and I was charged $11 for roughly 15 mins. I saw there was an option to get the ticket compted, but I didn't think to ask UPS. Might be worth a try if you have to park there. The UPS can be a little tricky to find. You walk in by the Hilton sign near the parking lot, go up two sets of escalators, and you're there. Pics attached for reference. Just look for the signs on the pillars.
• AT

  Asa Diamond TV

  Feb 21, 2020
  2.0
  The copy machine keeps sticking and it takes long to do a live scan
• AM

  Angelo Miles

  Dec 9, 2018
  1.0
  Staff is very rude and unprofessional. Not to mention there’s a $6 fee prior to picking up your package. Don’t waist your time here.

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