The UPS Store

Reviews

• MT

  M T

  Dec 15, 2025
  1.0
  I was returning an online order at this location. They scanned my QR code and took my package. It was a quick transaction and they told me they would take care of the rest. Days later, the package arrived at my house. Apparently they applied the label at a different spot and the old label was there. UPS didn’t know which one to use so they returned it to me. I returned to this UPS and they told me it was my fault for not removing the old label when they clearly told me they would handle it. I had to contact the online store to issue a new return label. Then they told me they can’t generate a shipping label and I had to pay $2 to print it off my phone. But they printed the label last time??? Not coming back here. Had to come back 3 times and pay an extra $2. Lesson learned; print and apply the label yourself.
• BP

  Brittanie Price

  Nov 21, 2025
  5.0
  As a small business owner, I cannot sing the praises of this UPS Store enough. I dropped in today with 30+ client gifts (chaos in a cart, basically), and their team went above and beyond to help me. David brought out a trolley, helped me get everything unloaded, and Christelle was unbelievably patient and kind. She kept me organized, double-checked every label, and made what could’ve been a stressful errand feel easy. It’s rare to find customer service this thoughtful and efficient. If you’re a business owner who ships a lot, this location is truly the best. Highly recommend!
• YM

  Yvonne Macias

  Oct 23, 2025
  5.0
  Talk about the friendliest people I have had the pleasure of meeting in a long time! Not only were they professional, kind, and funny- they helped someone who needed it.. thank you, David for the discount and making my day better. The struggle is real out here and we need more people like you! Thank you!
• AT

  Arthur Tsvyk

  Oct 23, 2025
  5.0
  The carmel mountain ranch location in San Diego CA 92128 always has the kindest employees who are quick and efficient, and ready to provide excellent customer service.

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