Staples

4.3
207 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in San Diego, CA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
11160 Rancho Carmel Dr, San Diego, CA
92128, United States

Hours

Reviews

4.3
207 reviews
5 stars
152
4 stars
18
3 stars
4
2 stars
5
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for being friendly and helpful, while others were criticized for rudeness and lack of professionalism.

Staff Training

Concerns raised about staff training, particularly in the printing department and during Amazon returns, leading to frustrating customer experiences.

Store Environment

Generally positive feedback on store cleanliness and organization, with many customers appreciating the ease of finding items.

Product Availability

Customers frequently noted that Staples had a good selection of products, particularly office supplies and printer ink.

Checkout Experience

Some customers reported long wait times at checkout due to insufficient staffing, impacting their overall shopping experience.
  • AY
    April Yacoub
    Nov 17, 2025
    5.0
    I want to give a huge shout-out to June! My printer suddenly stopped working right when I needed to print a lecture, and after spending hours trying to troubleshoot it, I finally searched for nearby printing services. I called Staples, and a very kind representative let me know they were open until 9 PM and that I’d be able to use their printers. When I arrived, only one printer was available, and unfortunately, it started having issues too. Thankfully, the same representative I spoke with on the phone, June, ended up helping me in person. She wasn’t even in charge of the printing section, yet she still went above and beyond to help me. She was incredibly kind, patient, and supportive throughout the entire challenge. I am very grateful for her help! June truly deserves to be recognized for her outstanding customer service.
  • WF
    William Fish
    Nov 15, 2025
    5.0
    Jesse was very helpful when I was having problems with my PC. He was able to accomplish the work in one day.
  • NR
    Natasha Romanov
    Oct 26, 2025
    1.0
    Print staff is not properly trained up on how to do a quick print on specialty paper. Took a call while assisting me away with no context. Walked away feeling embarrassed by the way I was spoken too.
  • MO
    Mi O
    Oct 18, 2025
    5.0
    I came in before 10am on Saturday, to return Amazon packages. There was one female staff, working very fast to deal with a line of customer. Just have your QR code ready, leave products on counter, and she can finish really fast!! Good job
  • NA
    Nina Alioto
    Oct 12, 2025
    5.0
    it is always a pleasure shopping at Staples, being a senior in age i sometimes need information or have questions, and i always find the service is attentive and helpful , in fact the moment i walked in the store i was asked and taken to what i was looking for, saved me from walking the aisles

Frequently Asked Questions About Staples

What services does Staples in San Diego offer?

Staples provides printing, shipping, technology, travel, recycling services, direct mail, design services, passport photos, and Amazon pickup.

What are the opening hours for Staples at 11160 Rancho Carmel Dr?

Staples is open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.