DHL Express Service Point

Reviews

• AC

  Adrian Cortez

  Apr 22, 2026
  1.0
  Don’t use DHL. I shipped some legal documents to the Philippines in late JAN of this year. 3 weeks later still no delivery. After checking the tracking on the waybill number it said it was still saw still in San Diego. After going to the same place I shipped it from I was told it was cross labelled and they determined it was in Serbia. Was then told to call an 800 number for them to get the package back. After waiting a week I called back and was told they (the local office in Serbia) couldn’t get the package back. After asking for a refund, I was told to go online and fill out a form. There’s no form and when you put in the waybill number it tells you to call the 800 number that I had called before. Wasted a lot of time getting the apostile for the legal documents again then shipping them again but with FedEx. Had to pay more but more reliable. Am out of not only the $ for the apostile, shipping x2 but also the months wasted having to go through all this. If I could sue for incompetence I would. Don’t use DHL, there are more reliable shippers out there.
• MR

  Maria R

  Apr 21, 2026
  5.0
  My thanks to Cesar Cervantes who, on both occasions that he helped me at DHL, went above and beyond to make sure I received my packages. Customer service at its finest.
• NY

  Nasrealdin Yagub

  Mar 23, 2026
  5.0
  Edith she was very nice a help for 🙏
• AC

  Andrew C

  Jan 21, 2026
  5.0
  Sandra worked tirelessly to help me and her support has made my year 2026 would not be the same without Sandra she deserves a huge promotion and bonus for the help she’s don’t for me
• TN

  Thien Nguyen

  Jan 7, 2026
  5.0
  I would like to take a moment to recognize and commend Ceasar Cervantes for his truly outstanding customer service at DHL Gateway. From the very beginning, Ceasar left me with an excellent impression of DHL. His warm smile, friendliness, patience, and genuine care went far beyond my expectations. He took the time to help me find the most ideal shipping option at the most affordable price DHL could offer. What impressed me most was that he was never forceful he was sincere, understanding of my interests, and even encouraged me to compare rates with other carriers if it would benefit me. Ultimately, it was his honesty, professionalism, and DHL’s strong reputation that convinced me to proceed with a $144 shipment for my $358 item. A few days later, I realized I had accidentally left my AirPods on the DHL counter without noticing at the time. After four days of searching everywhere and still not knowing where I had left them, I decided to take a chance and drive back to DHL Gateway, even though I felt the odds were very slim. I arrived at 4:58 pm,just two minutes before closing at 5:00 pm. To my surprise, the office was still open and Ceasar was still there. He greeted me with the same big smile and warm welcome as before. Even more amazingly, he immediately brought out my AirPods, which he had personally secured in a safe place and ensured his team kept for me. Ceasar is an exceptional DHL employee and a true face of the DHL brand. He demonstrates outstanding integrity, moral character, and work ethic. Because of him, I have even greater trust in DHL. You truly won me over, Ceasar and DHL is fortunate to have an employee like you who sets such a high standard of service. Thank you for employing such an outstanding professional