United States Postal Service

Reviews

• EW

  Emily Westlund

  Feb 23, 2026
  1.0
  Really uncomfortable that the postal worker was wearing Meta glasses as they are seeing everyone’s personal information.
• HM

  Hayley Manchester

  May 23, 2024
  5.0
  We have always had the best service here. Everyone working here is always so nice and helpful.
• AH

  Ashley Handal

  Jan 9, 2024
  5.0
  Quick service
• MF

  Mills Family

  Oct 29, 2019
  1.0
  I do not recommend this PO for PASSPORT services. The certified employee was very frazzled and doesn’t even know what the requirements are for the different passport scenarios. She made my son (and then me having to get involved) jump through a bunch of extra hoops by bringing an Original birth certificate down there, on his second visit to get this done, when in fact the State department confirmed (as did two other Post offices where we did the rest of our family) that we did NOT need to submit an original birth certificate for an 18 year old with a current passport. The website is very clear on what you need for your appt., it was also posted on the walls behind her in her office, the requirements for passports. When the extremely unprofessional and very rude manager named CASEY came out, she flippantly said “those are out dated” to their papers on the wall and then said “the state dept. website is incorrect”. Huh? Both of which were 100% not true. She then verbally mocked me to her employee and in front of my son, saying curtly “just do as she says, she is now a certified passport clerk”... “that’s what your saying right? That you know more than us”. I was stunned that this was how a supposedly trained manager handles a situation. Nice way to lead by example Casey. Maybe all your employees can be mocking customers by the end of this year. Sad that this is how a manager would handle something instead of using a voice of reason, mediating and moving forward positively for both the customer and employee. Do yourself a favor and do your passport business elsewhere. I highly recommend passport services at Dana Point Post Office on Del Prado. The properly certified employee was super kind, helpful, and most importantly totally knowledgeable of the passport requirements. They take your picture on the spot too if needed.
• HC

  Hector P Cervantez

  Dec 8, 2016
  1.0
  I have now been calling for three days trying to find my son's lost package but am unable to talk to anyone. I think it would be easier for me to just drive from Texas to California so I can talk to someone face to face. I would give them 0 stars but that is not available on here. I have called the usps 800# and that's a big joke, wait times are over an hour long.

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