United States Postal Service

2.9
52 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 520 E Avenida Pico to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
520 E Avenida Pico, San Clemente, CA
92674, United States

Hours

Reviews

2.9
52 reviews
5 stars
22
4 stars
2
3 stars
0
2 stars
3
1 star
25
  • HM
    Hayley Manchester
    May 23, 2024
    5.0
    We have always had the best service here. Everyone working here is always so nice and helpful.
  • AH
    Ashley Handal
    Jan 9, 2024
    5.0
    Quick service
  • MF
    Mills Family
    Oct 29, 2019
    1.0
    I do not recommend this PO for PASSPORT services. The certified employee was very frazzled and doesn’t even know what the requirements are for the different passport scenarios. She made my son (and then me having to get involved) jump through a bunch of extra hoops by bringing an Original birth certificate down there, on his second visit to get this done, when in fact the State department confirmed (as did two other Post offices where we did the rest of our family) that we did NOT need to submit an original birth certificate for an 18 year old with a current passport. The website is very clear on what you need for your appt., it was also posted on the walls behind her in her office, the requirements for passports. When the extremely unprofessional and very rude manager named CASEY came out, she flippantly said “those are out dated” to their papers on the wall and then said “the state dept. website is incorrect”. Huh? Both of which were 100% not true. She then verbally mocked me to her employee and in front of my son, saying curtly “just do as she says, she is now a certified passport clerk”... “that’s what your saying right? That you know more than us”. I was stunned that this was how a supposedly trained manager handles a situation. Nice way to lead by example Casey. Maybe all your employees can be mocking customers by the end of this year. Sad that this is how a manager would handle something instead of using a voice of reason, mediating and moving forward positively for both the customer and employee. Do yourself a favor and do your passport business elsewhere. I highly recommend passport services at Dana Point Post Office on Del Prado. The properly certified employee was super kind, helpful, and most importantly totally knowledgeable of the passport requirements. They take your picture on the spot too if needed.
  • ER
    Erin Robinson
    May 15, 2018
    1.0
    If I could give this Post Office no stars I would. I have packages delivered to the office and if it does not fit in the mail box its marked as a failed delivery attempt. I guess he couldn't be bothered to go up a flight of stairs and deliver it to the suite. There are absolutely no issues with the other delivery services.
  • HC
    Hector P Cervantez
    Dec 8, 2016
    1.0
    I have now been calling for three days trying to find my son's lost package but am unable to talk to anyone. I think it would be easier for me to just drive from Texas to California so I can talk to someone face to face. I would give them 0 stars but that is not available on here. I have called the usps 800# and that's a big joke, wait times are over an hour long.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.