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The UPS Store

4.3
(151 reviews)

Business Details

1180 San Carlos Ave, San Carlos, CA
94070, United States
(650) 637-0200

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0919 in San Carlos offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Starbucks Next To King Chuan Restaurant..

Details

  • DeliveryNot available

Location

The UPS Store
1180 San Carlos Ave, San Carlos, CA
94070, United States

Hours

Reviews

4.3
151 reviews
5 stars
121
4 stars
3
3 stars
2
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Ryan and Jessica, received high praise for their friendliness, helpfulness, and efficiency in assisting customers.

Cleanliness

Customers noted that the store is clean and organized, contributing to a positive experience.

Efficiency

Many reviews highlighted the quick and efficient service, with customers often able to complete their tasks in a timely manner.

Mixed Experiences

While many customers had positive experiences, some reported issues with package tracking and customer service responsiveness, indicating inconsistency.
  • GH
    Grant Hendrick
    Dec 31, 2025
    5.0
    The UPS store is clean and has a very nice staff.
  • JB
    John Bruni
    Dec 29, 2025
    5.0
    Speedy service during the height of the Christmas rush from a very courteous and friendly fellow who knew what he was doing. I thought there'd be long lines, but we were helped quite quickly.
  • CM
    Celina Mikolajczak
    Dec 23, 2025
    1.0
    Do not use these guys if you want packages to arrive. I shipped 4 packages from this store on the same day. Three arrived, the forth, although it got on the same truck as some of the others out of the store, never made it to the 1st stop: the Menlo Park main station. How is it possible to "lose" a breadbox sized package in this short hop? The store keeps claiming that this is a UPS issue and they can't help, the UPS guys say this is a store issue and that the UPS Store is not part of UPS. I try calling the UPS Store numbers, and get bounced to UPS customer service. So is UPS Store part of UPS? We filed a trace request - no information. Did someone ask the truck driver what happened? Apparently not. We hoped that filing a claim would mean that UPS would look for the package - nope. Customer service is either in India, or if you get someone in the US, they are super rude. No apologies, just excuses about how UPS ships sooo many packages and they can't possibly find a "lost" one in that vast system.
  • KC
    K. C.
    Dec 22, 2025
    5.0
    The staff at this store have been incredibly helpful and kind every time I go there for returns or other tasks. I was most recently assisted by Ryan and he helped me with several packages. Thank you!
  • DH
    Danielle Heijmans
    Dec 21, 2025
    5.0
    Super super friendly guy ( Ryan) helped us with our passport pictures here He was really patient and friendly since we needed a lot of pictures ! 100% recommend going to this ups store !

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0919 in San Carlos provide?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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