The UPS Store

2.2
203 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0810 in San Bruno offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - San Bruno Ave And El Camino Real (Mills Park Ctr) Round Table.

Details

  • DeliveryNot available

Location

The UPS Store
723 Camino Plaza, San Bruno, CA
94066, United States

Hours

Reviews

2.2
203 reviews
5 stars
53
4 stars
5
3 stars
3
2 stars
10
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, with many customers expressing frustration over the lack of basic customer service skills.

Pricing Issues

Customers frequently complained about unreasonable charges for basic services, such as taping boxes and printing labels, often citing significantly higher prices compared to other locations.

Inconsistent Hours

Several reviews noted that the store often did not open at the advertised times, causing inconvenience for customers.

Mixed Experiences

While many customers reported negative experiences, a few mentioned positive interactions with staff, indicating inconsistency in service quality.
  • JA
    Jannette Alvarado
    4 days ago
    1.0
    It's closed at 9:18am with people waiting and packages outside
  • JJ
    Jason
    Jan 5, 2026
    2.0
    I like going to this store because of the location and good hours. They have a great business with so many customers compared to most businesses. They will help you. The customer service is not good. Very condescending and not polite. People who work there or who are maybe owners care a lot more about themselves than their customers. you can tell because they know they have customers so easily and then act like that.
  • OP
    Olivia Palacios
    Dec 27, 2025
    1.0
    Pésimo servicio jamás volvería
  • DM
    Duncan Medlin
    Nov 14, 2025
    1.0
    Zero stars if I could. They seem busy, but that is not an excuse. They didn't process my livescan despite charging me $89. I was in there mid-day, they had lots of time to handle it. Now I am in a crunch time to renew a state license, and they were rude about trying to figure out the issue.
  • KK
    Kris
    Nov 8, 2025
    5.0
    I think they're great! I've been going to this location to print, send, return, and I've never had a problem. The charges on printing service are reasonable to me because of how convenient it is. If it's too much for you, perhaps Staples would be better. Also the packaging of items I send out through them are completely my responsibility and I don't expect other people to take care of anything about that for me, whether or not it's a simple fix like missing tape or wrong box. I run a business myself and I do not give away what is not paid for. I stick to the scope of what I advertise. It's just the professional way of running things. If I make an exception for some people, then it wouldn't be fair to all right?

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in San Bruno offer?

The UPS Store in San Bruno offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.