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The UPS Store

2.2
(209 reviews)

Business Details

723 Camino Plaza, San Bruno, CA
94066, United States
(650) 872-2494
https://locations.theupsstore.com/ca/san-bruno/723-camino-plaza

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0810 in San Bruno offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - San Bruno Ave And El Camino Real (Mills Park Ctr) Round Table.

Details

  • DeliveryNot available

Location

The UPS Store
723 Camino Plaza, San Bruno, CA
94066, United States

Hours

Reviews

2.2
209 reviews
5 stars
56
4 stars
6
3 stars
3
2 stars
10
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, with many customers feeling disrespected and undervalued.

Pricing Issues

Customers frequently complained about unreasonable charges for basic services, such as taping boxes and printing labels, often feeling overcharged compared to other locations.

Operational Problems

Several reviews noted that the store often did not open on time and had issues with lost packages, leading to frustration among customers.

Mixed Experiences

While many customers reported negative experiences, a few mentioned positive interactions, indicating inconsistency in service quality.
  • HH
    Hana Holecko
    5 days ago
    5.0
    This is my neighborhood UPS store, so I come here a lot for Amazon returns and general shipping. I’m always in and out quickly, and the staff (a married couple) are kind and efficient. There’s always plenty of street parking available, plus an adjacent lot.
  • HH
    Hao
    5 days ago
    1.0
    Very bad service. Printed the label first and then told us we needed to change the packing box. Did not allow us to take the package back and forced us to buy their box in shop. Strongly not recommend.
  • RS
    Robert Schultz
    Feb 25, 2026
    5.0
    Fast, kind and helpful.
  • SS
    Sandy S.
    Jan 27, 2026
    5.0
    I come here every time I need to return packages and have never had an issue as long as I follow the return policy. The staff is efficient, helpful, and hardworking. Always a smooth experience.
  • SK
    S K
    Jan 13, 2026
    1.0
    I went in here to return a couple of Amazon packages with QR codes. I had a box to put it in, but forgot to bring tape. The guy had a big roll of tape just sitting on his back counter, but he asked me to buy a roll from the store. It was $6.99!! Who is insane to pay that much for a small roll of ordinary packing tape?! Needless to say I left without doing the return. He was even rude enough to say emphatically 'please go'. No sense of customer service and so rude!! I will go to another UPS location from now on. Only came here because it was open till 7 pm instead of the usual 6:30 pm closing time.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in San Bruno offer?

The UPS Store in San Bruno offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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