Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4560 Hallmark Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
4560 Hallmark Pkwy, San Bernardino, CA
92407, United States
Hours
Reviews
2.7
138 reviews
5 stars
48
4 stars
10
3 stars
5
2 stars
8
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.
Package Handling
Numerous complaints about lost or mishandled packages, with customers reporting issues of packages being delivered to wrong addresses or not being delivered at all.
Staffing Issues
Customers frequently mention long wait times due to insufficient staffing, with only one or two clerks available during busy hours.
Facility Conditions
The post office is noted for lacking essential services like outside drop-off boxes and having inconsistent hours, leading to customer frustration.
Overall Experience
Overall, many customers express dissatisfaction with the service, citing a lack of accountability and poor communication from staff.
- VGVictoria GarciaOct 4, 20255.0Excellent customer service. The employees were very nice and efficient, and they went above and beyond to help me.
- PCPAUL CHANEYSep 14, 20255.0Mostly excellent, but someone at the counter gave my package to someone else using only the delivery notice. Because of this, they're now asking for I'd before handing over the goods. The vendor sent a replacement at no charge.
- MRMelanie RuizSep 8, 20251.0Package came completely destroyed. Went in person to file a claim and the worker took my personal information and told me someone would contact me. A week goes by and no one contacts me. I call just for them to tell me i would have to do everything online which conflicted information they had given me last week. So not only do they absolutely do a terrible job with shipping, but they also dont even know how to do their jobs correctly.
- RNRina NaranjoAug 5, 20255.0I’ve been coming to this location for years and recently disappointed to see counter employees constantly being berated by entitled rude customers. I appreciate the young lady and young man that is always behind the counter.
- JHJessica HaroJul 21, 20253.0I usually have a great experience here but today there was a male worker that kept trying to argue with me. I went to a female employee since she called me to her desk, the male employee leans over to continue talking to her. I apologized to the female because my shipping labels didn't print correctly and I needed her to input the number manually. The male insisted it was a problem and kept trying to argue multiple times. I told him I just needed them scanned at this location so my buyers know the item is with the post office, he still wanted to argue. This guy was so damn annoying, he wasn't even the one helping me and he just had to have the last word. He said what if the post office loses my package, I told him that's on them, I have no control over that. Good grief this guy really wanted to argue. He should not be in the front with customers. He ended up going to the back of the post office where he belongs.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located?
The United States Postal Service is located at 4560 Hallmark Pkwy, San Bernardino, CA 92407.
What are the operating hours of the United States Postal Service at 4560 Hallmark Pkwy?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 10:30 AM to 2:00 PM, and closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled via the online scheduler, though limited walk-in hours may be available at select locations.
Is there a fee for passport photos at this Post Office?
Yes, the current fee for a passport photo is $15.
Can I rent a PO Box at this Post Office, and how do I do it?
You can rent a PO Box online by searching available boxes and reserving one at the USPS website, then completing setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes; however, access hours may vary, so check with this Post Office for specifics.
What nearby places can I visit before or after my visit to the Post Office?
Nearby you can visit SANDHUGIll restaurant for a meal, or check out The Way Leadership University, a religious university close by for educational interests.
Are there other postal service locations near 4560 Hallmark Pkwy?
Yes, there are several nearby postal service locations named USPS and US Post Office that can provide additional shipping and mailing options.
How can nearby automotive services help me when visiting the Post Office?
Nearby automotive repair shops like RJD Motorsports and RPM Brakes & Auto Repair can assist if you need vehicle maintenance before or after your visit to the Post Office.