Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.8
(141 reviews)

Business Details

4560 Hallmark Pkwy, San Bernardino, CA
92407, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4560 Hallmark Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4560 Hallmark Pkwy, San Bernardino, CA
92407, United States

Hours

Reviews

2.8
141 reviews
5 stars
49
4 stars
11
3 stars
5
2 stars
8
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praise the helpfulness of staff, while others report rudeness and unprofessional behavior.

Package Handling

Numerous complaints about lost or mishandled packages, with reports of packages being delivered to wrong addresses or not delivered at all.

Staffing Issues

Customers frequently mention long wait times due to insufficient staffing, with only one or two clerks available during busy hours.

Facility Management

Issues with the facility include lack of drop-off boxes, inconsistent hours, and unresponsiveness to customer inquiries.
  • EM
    Edith Martin
    1 day ago
    4.0
    Adequate parking, most of the time (holidays excluded). Good customer. I was in and out pretty quickly since it was not very busy at 1:30pm
  • JM
    Jessi Maldonado
    Dec 1, 2025
    1.0
    I have shipped almost 3 thousand packages in the last year in a half and have never had as many problems as I have had in these last 2 months, workers are never helpfull and always have smart comments, held multiple packages for as little as $2 postage due on PREPAID shipping orders, paid to have my packages picked up from my residence just so I won't deal with the bad staff at this location and still had to deal with them because no one showed up to pick up my packages!!! Even when I scheduled and paid for pick up a day in advance! Horrible service stay away!!
  • VG
    Victoria Garcia
    Oct 4, 2025
    5.0
    Excellent customer service. The employees were very nice and efficient, and they went above and beyond to help me.
  • PC
    PAUL CHANEY
    Sep 14, 2025
    5.0
    Mostly excellent, but someone at the counter gave my package to someone else using only the delivery notice. Because of this, they're now asking for I'd before handing over the goods. The vendor sent a replacement at no charge.
  • MR
    Melanie Ruiz
    Sep 8, 2025
    1.0
    Package came completely destroyed. Went in person to file a claim and the worker took my personal information and told me someone would contact me. A week goes by and no one contacts me. I call just for them to tell me i would have to do everything online which conflicted information they had given me last week. So not only do they absolutely do a terrible job with shipping, but they also dont even know how to do their jobs correctly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others