The UPS Store

Reviews

• MC

  Marleen B. (Heaven On Earth Cleaning)

  Mar 3, 2026
  1.0
  Poor Customer Service !
• LJ

  Letty Jimenez

  Jan 16, 2026
  1.0
  Almost $5.00 to print out a black and white paper and the girl had an attitude no thank you.
• MM

  Monica

  Dec 27, 2025
  5.0
  The staff is great! Good service and always happy.
• AR

  Armando Ramirez

  Oct 24, 2023
  1.0
  These guys sold me insurance for a package knowing very well that it's contents were not covered by their insurance. The package was lost then found 2 weeks later, delivered when its contents had already expired making it a loss for the sender and receiver. They did not want to refund me my money for the package contents nor the bogus insurance they sold me, saying the package was delivered, although late, its not our problem it got lost, sorry. UPS also failed miserably, they showed no compassion and no interest in working with me to resolve this matter. They simply washed their hands from it by telling me to work with the local UPS store, which also wanted nothing to do with this. At the end I lost a total of 287.00 dollars because of their inability to provide the service I paid for and failed to provide any level of acceptable customer service. Don't do business with these guys or UPS. FedEx and your local post office provide better quality service. Save yourself the headache and money. I dealt directly with the owner of this particular UPS store on constitution blvd in salinas, after speaking with him on separate occasions, he never called me back after telling me he'd try and work something out with the UPS insurance carrier, no calls back. He will never have my or my families business again!
• RF

  Rosie Fabela

  Dec 3, 2022
  1.0
  when my husband went in to drop off a package the young woman working wouldn’t accept it. Said they no longer take packages but my husband said a customer before him she did accept hers. When I went in she was playing with her phone. Horrible customer service….this UPS store has lost a customer. Too bad the original clerks retired….young generation doesn’t seem to want to work.

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