United States Postal Service

Reviews

• YB

  Yong Bierwagen

  Apr 20, 2026
  5.0
  I had to ship a small package from the Post Office and the experience was very straightforward. The lobby was clean and the instructions for shipping services were easy to understand. The employee at the counter answered my question about delivery time and helped me select the right option. I was in and out in about ten minutes.
• TG

  Tahtianna Gordon

  Mar 18, 2026
  1.0
  A male staff member saw me waiting at the little door section to get my larger package. He insisted on helping another customer and looked at me and said, "you have to wait at the retail line!" After i've waited 10 minutes, I was stating that, "well you've helped the previous customer, how come I cant receive my package." And said something under his breath, i just walked out. Because the line was very busy and I've waited long enough. I'm usually a very patient and kind person because due to them being under staff, I thoroughly understand. But it was just obvious he didnt want to help me out and he was in that section outside the retail door. He just made me feel a bit bad because he saw me.
• MH

  Ms. Hanson

  Feb 20, 2026
  1.0
  Every single time I come, they are short staffed. The line is out the door and they leave people waiting.
• MS

  Moe A. Sh

  Feb 9, 2026
  1.0
  My business was open yet the didn't deliver my package saying business was close, then rescheduled for next business day delivery and didn't receive it, then called to find out what's going on was told to go pick it up from their facility, went to pick it up, they couldn't find it.. they don't respect people times. Waste of time.
• CB

  Charles Bergum

  Jan 21, 2026
  1.0
  Headline: Gross Negligence, Policy Misinformation, and Hostile Service Rating: 1/5 Stars This is the most unprofessional and "ghetto" customer service experience I have ever encountered. I have attempted to resolve a serious security issue regarding Informed Delivery twice, only to be met with incompetence and hostility. #1. Security Negligence (Informed Delivery): Following instructions from the USPS Informed Delivery department, I visited the Brookfield location to ensure a former resident was no longer receiving digital photographs of my private mail. Despite being told by the national department to speak with the Postmaster, the staff here refused to escalate the issue, ignored the security risk, and lazily told me to "call the department" I had already spoken with. A month later, I still have no confirmation that my mail is secure. #2. Policy Misinformation & Power Trips: On January 21, 2026, I returned to mail a package. The male clerk (of Fijian descent) incorrectly claimed a return address is mandatory for all mail. When I asked for a pen to comply simply to move things along, he refused to provide one and forced me out of line to use my own, despite the line already being long. #3. Hostile Environment: When I finally reached the counter again at 4:45 PM, the female clerk was equally rude. After I declined an $8 tracking add-on, she made derogatory comments about me to her colleague right in front of my face, stating, "We don't do that up in here." The staff at this location are not only ignorant of postal regulations but are openly combative with customers. If you value your privacy or your time, avoid this post office at all costs. I will be filing a formal complaint with the USPS Office of Inspector General.

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