The UPS Store

Reviews

• DL

  Debra Lee

  Apr 2, 2026
  5.0
  The staff are very courteous and are as prompt as possible depending on the number of patrons at any given time. They ensure accuracy for each person the work with.
• GC

  Galen Feaster (Crit)

  Mar 13, 2026
  5.0
  They are extremely helpful here and give good service.
• RB

  Ravi Bhutta

  Mar 12, 2026
  1.0
  Out of all the locations in my area, this one consistently has the worst customer service. Time after time I leave realizing I would rather drive out to Elk Grove than deal with the service here. Yesterday I went in with two self-packed returns and one Amazon return that required no box and no label. I waited in line and when I reached the counter, the employee greeted me with no hello or acknowledgment and immediately asked, “Are these self-packed or no box/no label?” I explained that two were self-packed and one was not. She told me she could process the two self-packed returns, but I would have to go to the kiosk for the other one. I asked if she could just process it since I had already waited in line. She simply said no. I was frustrated and said this was ridiculous—I don’t work here and shouldn’t be forced to use the kiosk after already waiting in line. Instead of trying to de-escalate the situation or offering any form of customer service, she just kept repeating that it was “policy” and told me I didn’t have to react that way. It felt like the goal was to prove a point rather than help a customer. Unfortunately, this is not the first time this has happened. When the kiosk was first introduced, I once waited in a line that was out the door for nearly 25 minutes. When I finally got to the counter, the employee told me I had to use the kiosk—which at that point also had a line. I explained that I should have been told before standing in line for so long, but again the focus was on enforcing “policy” rather than helping a customer who had already waited. I continue to give this location chances because it is convenient and close to home. My family has lived in this area for over 30 years, and unfortunately the service here has only gotten worse. They claim it is “policy” to use the kiosk, but that is not accurate. I have even attached a photo showing that it is not required. I have gone to other locations where employees gladly process the return at the counter if you have already waited in line. At this point, I will not be returning to this location. I would rather drive further to another store than deal with the rude and unhelpful staff here.
• ES

  Erick Deeton Sr.

  Dec 22, 2025
  5.0
  This (Calvine Corner Shopping Center) is the UPS store that I most always use. The staff is helpful, professional and gets it done. I had an issue with an item that was a return 105" x 3.5" x 3.5" at The UPS store at 9328 Elk Grove Blvd Ste 105, Elk Grove, CA 95624 (Waterman Plaza). They (Waterman Plaza) said that the package was to big and had to be taken to a UPS hub. I brought it to store #3618 (Calvine Corner Shopping Center) and they took care of it with out issue. Thank you for your great service, and I will only use this (Calvine Corner Shopping Center) from here out.
• SD

  Sukhpal Dhaliwal

  Nov 3, 2025
  1.0
  Misleading information and poor customer service — avoid this location I brought a sturdy, properly sealed, and clearly labeled box to this UPS Store — it was a reused box with “veggie patties” printed on the side, which is perfectly acceptable according to UPS packaging guidelines. However, the employee flatly refused to accept it, claiming UPS drivers would reject the shipment and that my package would “go to Goodwill,” despite having a valid return address. This explanation was illogical and unprofessional. After verifying UPS’s official policies on their website, I confirmed that reused boxes are allowed as long as they are in good condition, which mine was. When I called back for clarification, I was told the confusing statement that “this is the UPS Store, not UPS,” implying that their drivers have different rules — an excuse that made no sense and felt like a push to sell me their overpriced $4.99 shipping bag. To prove my point, I took the exact same box to the UPS Store on Calvine Road. They accepted it without hesitation and confirmed that my packaging met UPS standards. This location provides incorrect information, misleads customers, and pressures unnecessary sales. I strongly advise avoiding this store and going to a different UPS Store location that actually respects UPS policies and treats customers professionally.

Frequently Asked Questions About The UPS Store