Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2801 Arden Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
243 reviews
5 stars
50
4 stars
15
3 stars
13
2 stars
12
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, leading to a poor customer experience.
Management Issues
Customers expressed frustration with management's lack of accountability and failure to address employee behavior.
Package Handling
There are frequent complaints about lost or stolen packages, with reports of mail theft and mishandling.
Long Wait Times
Many customers reported excessively long wait times due to understaffing and slow service.
Mixed Experiences
While many reviews were negative, a few customers noted positive interactions with specific employees.
- HSHeike Sharp3 days ago1.0It’s been a while since I’ve been to this post office. But today I went and there was not one person in the lobby, so I was excited to go buy my stamps. When I walked in, there were three ladies working (Or at least say we’re sitting at the counters) and one of them was yelling into her phone about some other employee, sounded like maybe a managerial problem. It took everyone a minute to even acknowledge me, and while I was taking care of of my business, the lady lady was yelling at the other person the whole time sitting at her counter with a Christmas hat on. I’m not sure what is happening at the post office these days, but I feel like every time I walk in and have to do something with a person they’re unhappy And have no problem, showing it to the customers.
- UUUsman5 days ago1.0I had a very frustrating experience with the post office manager, David Martinez. He was extremely rude, unhelpful, and unprofessional. He printed my money order incorrectly and then refused to take responsibility or correct his mistake. Instead of providing customer service, he acted dismissive and uncooperative. Someone in a management position should know how to handle customers respectfully and fix errors, not make the situation worse. I’m very disappointed and hope USPS looks into this matter seriously. After looking at other reviews, I can see that many people have had the same bad experience at this location — so it’s not just me. USPS really needs to review the management here and improve how this branch is run. Customers deserve better treatment and basic professionalism.
- AMAhmad MatinOct 30, 20251.0I had a very frustrating experience with the post office manager, David Martinez. He was extremely rude, unhelpful, and unprofessional. He printed my money order incorrectly and then refused to take responsibility or correct his mistake. Instead of providing customer service, he acted dismissive and uncooperative. Someone in a management position should know how to handle customers respectfully and fix errors, not make the situation worse. I’m very disappointed and hope USPS looks into this matter seriously. After looking at other reviews, I can see that many people have had the same bad experience at this location — so it’s not just me. USPS really needs to review the management here and improve how this branch is run. Customers deserve better treatment and basic professionalism.
- MJMelody JOct 10, 20251.0The contact us chat on their site only does what the website does..it tracks packages and when you click missing mail it doesn't help search for it. It does NOTHING AT ALL! It wont ket you speak to a live agent. What was thr purpose of this chat? It does nothing at all only what the website does before clicking the chat so that'd wasted time and frustrations. I just want my package tracking status to update its been 2 days it should have been here already. All I have are problems with the usps system. Im gettimg really tired of it. Plus all the mail theft. Seems to be happening too much lately. You would think they would be followed by security with how many security officers we have these days.
- BJB JoSep 17, 20251.0I received the absolute worst treatment at this location. The staff member, called “J”, told me I had to pay package price to mail a letter that just contained a card. In addition to being passive aggressive and rude when I asked how much the letter would cost, he just answered “I don’t know, five six dollars?” There was NO ONE in line so there was no reason for him to be so rude and dismissive. The postal service keeps declining- I wish I had a better option than having to go with FedEx instead and pay a fortune to mail a normal envelope.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service location at 2801 Arden Way?
This location offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and other postal services.
Can I apply for a U.S. passport at this Post Office?
Yes, thousands of Post Offices including this location accept first-time passport applications and can also take your passport photo if you schedule an appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 2801 Arden Way?
Open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sunday.
How can I rent a PO Box at this Post Office?
You can reserve and apply for a PO Box online or in person at this location with two valid forms of ID and a completed application.
Is after-hours access available for PO Boxes?
Many USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but hours may vary; check with this Post Office for details.
Where is the United States Postal Service located in relation to nearby businesses?
This Post Office at 2801 Arden Way is near places like Wienerschnitzel at 2737 Arden Way for a quick meal, and U-Haul Neighborhood Dealer for moving and truck rental services.
Are there any nearby stores where I can shop before or after visiting the Post Office?
Yes, you can visit Falling Prices Arden for discount clothing or Kawaii Depot Stationery Supply for gifts and stationery nearby the Post Office.
What nearby services might be useful when visiting the Post Office at 2801 Arden Way?
Nearby services include the Fast Auto and Payday Loans, Inc. for financial needs and TaxMax Services for accounting and trusts, all close to the Post Office.
How can I contact the United States Postal Service location at 2801 Arden Way?
You can reach them by phone at +1 916-574-3005 or visit their website below for more information and online services.