United States Postal Service

2.4
148 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7250 Elk Grove Florin Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7250 Elk Grove Florin Rd, Sacramento, CA
95829, United States

Hours

Reviews

2.4
148 reviews
5 stars
37
4 stars
12
3 stars
11
2 stars
5
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.

Staffing Issues

Many customers noted long wait times due to insufficient staffing, often with only one employee available during busy hours.

Package Handling

Several customers reported issues with lost or mishandled packages, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned towards negative experiences.
  • MD
    Melissa Drummer
    Dec 23, 2025
    1.0
    Been holding my mail and packages for 3 days
  • LN
    Long Nguyen
    Dec 13, 2025
    3.0
    JJ the postman provided clear and excellent customer service. But not Ishkhan, who will reply your bell after 3rd ring, and will pop with ambiguous unpolite reply.
  • CO
    Charles Ortiz
    Nov 24, 2025
    1.0
    The customer service is terrible, there’s this one guy that works here (can’t remember his name) and he’s extremely rude.
  • TF
    Todd Frye
    Nov 6, 2025
    5.0
    No waiting. Clerk was polite and professional. I was informed of service options, and sold the service I wanted very quickly.
  • KB
    kamal brar
    Aug 28, 2025
    1.0
    I came in to this office several times for now. I am new to States from Canada and I don’t know the USPS process still learning about it. I am writing because this is the 3rd time the same person behave with me in a very arrogant , rude and inappropriate manner. Her name is Invita or something I didn’t quit catch on her batch but it’s something like this. I ignored her behaviour twice earlier but she did this again, hence I can’t stop my self to write. I was in line and asked in a polite way that do you mind if I can have a pen please and she replied in an arrogant tone straight that I don’t have. And it’s so harsh that how come she doesn’t have a pen and if not she should reply in a polite way, I didn’t said anything. Therefore, I waited for other person to assist me. I could have said about her behaviour on her face but I don’t want to create a scene and speak with her. This is the very first time in my life that my mail got returned and this is because of her I was in the office again because last time she helped me with the same mail and she didn’t check the envelope and said anything just got me billed and print the receipt without any instructions. I didn’t see any tracking no on the receipt thus I google it about priority mail that why there is no any tracking no, as I said I literally don’t know the process of USPS. And the other lady explained me why my mail got returned just the From- To was written opposite .As in some countries there is a different process. Thus, I have to pay again for the mail because of her poor customer service and her poor behaviour. I understand employees are overwhelmed with their tasks however, we don’t show it on our face and behave rude with others. I have never faced such kind of behaviour until now. We all are humans, hence show humanity and be kind to each other no matter what! People will always give their blessings for your kindness and helpful nature. Hence, kindly please be kind and polite.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.