Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4401 Gateway Park Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
4401 Gateway Park Blvd, Sacramento, CA
95834, United States
Hours
Reviews
2.2
161 reviews
5 stars
36
4 stars
10
3 stars
7
2 stars
6
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, particularly mentioning specific employees like Jas and Harjinder, leading to a negative perception of customer service.
Long Wait Times
Many customers reported consistently long lines and insufficient staffing, causing frustration and delays in service.
Mixed Experiences
While some customers praised individual employees for their helpfulness and professionalism, the overall sentiment leaned heavily towards dissatisfaction with the service.
Inconsistent Hours
Customers expressed frustration over the post office closing earlier than advertised and issues with accessibility during posted hours.
Staff Attitude
A recurring theme in reviews was the perceived negative attitude of staff, contributing to a stressful and unpleasant experience for customers.
- GPGulseema PashaiNov 17, 20251.0This is the worse place they lost all my packages
- PKparminder kaurNov 7, 20251.0this office staff openly discriminate unapologetically with customer specially lead cleark the black lady .she insulted me and didn’t help me what i have asked then a customer helped me .i felt very bad and insecure over there
- CCchichaOct 11, 20251.0Rude People in the costume service (JAZ).
- KKKelseyOct 9, 20251.0This office openly and unapologetically will discriminate against you for having certain inalienable features, specifically employees Harjinder, Jas & the "Lead Clerk". Was told verbatim, "Your kind is not welcome here. Go to a different Post Office." Mind you, this was entirely unprompted. I simply inquired as to why my postage was incorrectly charged through their website. The woman whom I spoke with kept repeating the same line about an online shipping vendor, which was incorrect and unrelated. When I finally tried to interject and stated, "please let me speak," she continued yelling over me and pushed my packages (labeled FRAGILE, mind you) back over the counter at me and told me she wouldn't fulfill my orders (I had 3 others which were correct and already paid for, thus they refused to render services which I had already paid for, a federal offense.) When I told the woman behind the counter that as a federally funded and subsidized business, she did not have any right to refuse me service based on our interaction (there are express cases this is allowed, but my conduct did not meet that requirement) she doubled down, dragged her coworkers into it, and then STOLE MY PACKAGE off of the counter and REFUSED to give it back until I started recording her on my cell phone. I have all 3 employees on video refusing me service and caught the package theft as well. I hope these three are ready to go viral on TikTok, Instagram & YouTube because I have 90,000 followers across 3 platforms and generate roughly 10 million views a month with content that SPECIFICALLY pertains to clothing resale and shipping. All of my followers utilize this service and need to know the truth about what goes on at this office. The Office of the Inspector General has already been contacted regarding this conduct, sent video evidence, and will be launching a full investigation. I would not recommend EVER doing business here, and to the USPS employees: When you conduct yourself in this manner, all you do is prove that you 1) have nothing in your life to lose and 2) this is the only semblance of power you wield in life. Please clean it up, you look pathetic.
- CDChristine DAug 29, 20251.0Going to the post office is a stressful experience. They could use more staff to assist customers. I went in to complete an in-person identity verification for a Change of Address and brought a document that is listed on USPS’s official list of acceptable forms. Unfortunately, I was met with a dismissive response. I understand the clerk may know more about the process, after all she works there, but a more helpful and patient approach would make the experience much smoother. I didn’t catch her name but she was not professional. I had to return with another document and luckily went to Harjinder. I would give him 5 stars for his professionalism and kindness.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 4401 Gateway Park Blvd?
This USPS location offers mail sending, package shipping, money orders, Post Office™ boxes, passports, gift cards, and other postal services.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment using the online scheduler, though some limited walk-in hours are available at select locations.
What are the hours of operation for this USPS branch?
The branch is open Monday through Friday from 9:00 AM to 4:30 PM and is closed on Saturdays and Sundays.
How can I reserve a Post Office Box at this location?
You can search for and reserve PO Boxes online securely, then complete the setup in person at this Post Office by bringing identification.
Is there 24/7 access to PO Boxes at this USPS office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary. Check with this local Post Office for specific access times.
Where can I find food options near the United States Postal Service at 4401 Gateway Park Blvd?
Nearby dining includes Domino's Pizza (both restaurant and delivery services) and Chicago's Pizza With A Twist, great spots for a meal before or after your postal visit.
Are there fitness centers near this USPS location?
Yes, nearby fitness options include Anytime Fitness, myFIT Personal Training, and Agape Yoga and Fitness for various workout preferences.
What local grocery stores are close to the USPS at Gateway Park Blvd?
The Indian Supermarket is nearby, offering grocery shopping for your convenience after visiting the Post Office.
How can nearby churches benefit someone visiting the USPS location?
Nearby churches such as Capital River of Life Christian Church, Unbound Ministries International, and Harvest Life Ministries offer community and spiritual activities, convenient for visitors seeking such services before or after postal errands.