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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4301 Brookfield Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
173 reviews
5 stars
45
4 stars
15
3 stars
7
2 stars
3
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being described as unfriendly, unhelpful, and uninformed.
Reliability
Customers reported issues with lost packages, missed scans, and unreliable service, leading to frustration and a lack of trust in the location.
Staffing Issues
Many reviews mentioned that the location is often understaffed, resulting in long wait times and inadequate service during peak hours.
Management Concerns
Several customers expressed dissatisfaction with management, citing a lack of accountability and poor handling of customer complaints.
Mixed Experiences
While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating that experiences can vary.
- DSDe'Eugenya scottNov 5, 20251.0Never delivers packages on time! Shows “no access”on tracking when I live in a single story house they are so lazy. This happened to me TWICE ! I hate when I have to get things delivered through them
- STShawn ThorpeOct 28, 20251.0Awful customer service agents very unfriendly and uninformed on how to properly do there jobs I highly recommend going to the elkgrove location on laguna and Bruceville they are friendly and more importantly they know how to properly do there jobs
- LLLandySep 19, 20251.0"Be very careful with this USPS location. Packages often go missing, and if you send something valuable, they will not reimburse you for the loss. I strongly recommend using a more secure service if you need to mail important items."
- SQsaddam qinnabSep 5, 20251.0If you have something important to deal with that is more important than just dropping off a package, it's 100% worth it to drive elsewhere to another spot I went to return cashier check that I got for wrong amount and the team lead named Jasmine, she didn't seem like any help and she had a very bad attitude she didn't know what she needs to do forgive any instructions except for being negative I told her this is $450 cashier's check from here I can't return it she said no this is $2.50 I don't know what the heck is that or what's wrong with her, I wanted to explain to her how that works because I already did the research since she didn't know what she needs to do which is her job at the first place but she was not listening and she was only trying to win an argument at any cost of course I don't want my business to be handled by someone with this mentality I wouldn't hire someone like her or her assistant even to manage my chickens coop. All this was part of the story not even the whole thing, but why they care they work for the USPS and they get paid regardless, they don't care about people's business, this message was not meant to be rude but to bring attention to management.
- MVMy VannaAug 26, 20251.0This post office sucks. They never open on time, always understaffed, and always unfriendly. The lobby bins will be full/jammed by 1030am. They miss scans, so if you have a business marketplace site will refund your orders, customers get confused all because they can't scan a package. If you ask nicely if they could page someone to unjam the bin since there's only one worker they just say "no".....like.....where are people supposed to put their paid postage that's already been scanned in.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 4301 Brookfield Dr?
The Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, thousands of Post Offices, including this one, accept first-time passport applications and often can take your passport photo.
Do I need an appointment for passport services here?
Yes, most passport services require an appointment through the online scheduler, although limited walk-in hours may be available at select locations.
What are the store hours for this Post Office?
Monday to Friday: 10:00 AM - 5:00 PM, Saturday: 10:00 AM - 3:00 PM, and closed on Sunday.
Can I rent a PO Box online and access it after hours?
Yes, you can search and reserve PO Boxes online. Most locations offer 24/7 lobby access to PO Boxes, but hours may vary by location.
How can I check the cost and size options for PO Boxes?
You can check PO Box pricing and sizes for your area by visiting the USPS PO Box management webpage and entering your ZIP Code.
What nearby parks can I visit before or after my postal visit at 4301 Brookfield Dr?
You can visit Phoenix Park, Cedarwood Park, or Creekside Park nearby to relax or enjoy outdoor activities.
Are there nearby shopping options close to the Post Office?
Yes, nearby grocery stores and markets include B & S Oriental Market, Xieng Khouang Market, and Golden Star Market for convenient shopping.
How can I get to the Post Office using local transportation?
While specific transit stations aren't listed, nearby services such as Sacramento City Car Service provide airport shuttles and taxi services to help you reach the Post Office.