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The UPS Store #1018 in Sacramento offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Watt And Whitney By Grocery Outlet.
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are reported as rude and unhelpful.
Store Hours
Customers expressed frustration with inconsistent store hours and instances of the store being closed during posted hours.
Pricing Issues
Many reviews mention dissatisfaction with pricing, particularly regarding charges for services like printing and packaging, which customers feel are excessive.
Positive Experiences
Despite negative feedback, several customers reported positive experiences, highlighting friendly staff and efficient service.
DF
deborah fanney
1 day ago
5.0
Kay was wonderful very helpful very patient with me I really appreciate her😊
SA
Stacy Alexander
Feb 21, 2026
5.0
Omg! Neha and the rest of the staff are so amazing! They are ALWAYS so professional, friendly, helpful and the store is always so clean. I really appreciate their business.
SB
Sandi Buckley
Nov 30, 2025
1.0
This is the fourth time I have dropped off on Amazon item only for Amazon to tell me they never received it . So it is one of a few different scenarios I do it via the kiosk, so either the next customer steals my item that I placed in the Box, or these guys steal it for themselves, or UPS decides they're going to keep it for themselves. Now yes I you get my money back from Amazon because I scanned my barcode but somebody is keeping my item i will no longer go here i will go back to my other UPS branch so just be aware these guys are not on the up and up
TI
Tayyab Islam
Nov 22, 2025
1.0
Saturday store hours show opening at 9:00 AM. I arrived and waited until 9:10 AM, but the store was still closed—lights were off and no one was inside.
This is very inconvenient and wastes customers’ time. Please ensure posted hours are accurate or the store opens on time.
EP
Epsi Ping
Oct 10, 2025
5.0
I had a very large Amazon return for work that took over two hours to process because of Amazon's methods, and the employees were very patient and helped me get it processed and shipped out.