The UPS Store

Reviews

• KS

  Koyness Saechao

  Nov 10, 2025
  5.0
  Fast service
• JN

  Jason Nunez

  Sep 24, 2025
  1.0
  I’ve been coming to this UPS for over 7 years. The employees have always been great and welcoming with a smile on their faces for all of those years. However, there’s a new female employee there (middle-aged Caucasian) who sounds like she hates her job. She was rude when I was waiting in line to return an Amazon package.
• RG

  R Guerrero

  Aug 26, 2025
  1.0
  Come in here very regularly and they are so accommodating and helpful till today. Had 7 very heavy blinds to return . Gentlemen took half of them . Came in with 2nd batch and the girl with makeup big hair decides I need to tape all the boxes together. ???? Never had to do that before and her explanation was lame as well. She made it all complicated and I felt like I was doing something illegal. I’m like I just returned others they are in individual boxes what are you asking me to do? She said I can go home and tape them together. I was like do you sell tape and she said yes you can take it outside and tape it???? What?! I bought her stupid tape and taped them together.
• AM

  Amelia Martinez

  Aug 9, 2025
  5.0
  Very professional, patient and helpful staff. I really appreciate them walking me through and offering solutions to a confusing situation I was trying to resolve with such kindness!
• PR

  Penny Rogers

  Jul 18, 2025
  1.0
  Honestly the rudest employees ever. I go here to mail things for my company. Never a smile. Super rude. Talk down to you. Leanne is the worst. The chubby lady with brown curly hair is awful, the skinny dark haired guy… they all work in the morning. They act like they are doing you a favor by talking to you or assisting you. I paid over 200 dollars this week to ship items. Never a thank you. Leanne was argumentative about adding the correct address. Apparently she does not know how to abbreviate. Was very snotty and snappish when trying to ask her questions. These people are NOT made for customer service roles. Should be anywhere but a front facing position. Abusive. They could not care less about their customers if they tried. They make you feel like they are somehow doing you a favor by answering your questions. Yesterday four people were behind the counter . One of them was actually working. The other three standing around while I stood in the line for 20 minutes. When the other three could have stepped up to help. Clearly they don’t want to be there. This store has had issues for years. I stopped going there for two years because of the attitude and poor service. I tried again this week. Nothing has changed. It all starts at the top. They obviously have never received basic customer service training. It’s sad. I have used ups stores around the country. None treated me worse than this store. If you like being talked to like you are garbage…..go here. Otherwise go to the one on J street or R street downtown. At least you are treated like a customer there. Ridiculous. All of them should be fired and start over either a new crew. Leanne comes across as the most unhappy person in the store. If you don’t like your job Leanne work someplace else. Do not recommend.

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