Business Details
About
Shipping Service
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.4
230 reviews
5 stars
188
4 stars
6
3 stars1
2 stars2
1 star
33
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays, cancellations, and lack of communication regarding their scheduled deliveries.
Customer Service
Many reviews highlighted poor customer service, including difficulty in reaching representatives and unsatisfactory responses to complaints.
Professionalism of Delivery Staff
While there were complaints about the company, many customers praised the professionalism and friendliness of the delivery personnel.
Communication
Customers expressed frustration over inadequate communication about delivery times and changes, with many stating they received last-minute notifications.
Installation Quality
Some customers reported issues with installation, including improper setup and damage to property during delivery.
- SSS SmithNov 12, 20251.0We ordered a Samsung refrigerator to be delivered October 2025. RXO from Union City was the company Samsung used for delivery and set up service in Sacramento. Save yourself a huge headache and buy from your local Lowe's who also offers delivery and set up for a few dollars more. This company scheduled our delivery on a day we needed to be at an event in another town 150 miles away. They don't care what your schedule is. We were told it is their company policy to NOT allow reschedules. We tried to work with them. We told them we would have to have delivery before noon. They said they would write that on the paperwork. When they didn't arrive by 12:15 I started calling them. About 2:30, after calling multiple times, they called back and said we were next, about 30 minutes out. Lies! By 4:30, we called a neighbor to come over to help so we could leave. We had already missed the first part of our event and were trying to make it to the second part. They showed up at 5:15 PM with a lame excuse of getting stuck at some air force base. Of course, except for the one phone call earlier in the day, they couldn't be bothered to communicate. When they arrived, without asking, the driver popped our glass sliding door out to bring the refrigerator in that way. Not only was the space not big enough (he didn't measure before taking the door out), he broke our glass sliding door in the process! We complained to the company within 24 hours, were told it would be elevated to the escalation team for handling, and have been waiting ever since for them to replace our door (About 4 weeks). When we call, we are given our case number and an apology for the delay. They have no ETA on the repair, and we are not ALLOWED to talk to a supervisor. We are going to have to get an attorney.
- DHDon HeidaryJan 11, 20235.0On time and VERY friendly and helpful. Greatly appreciated. Don
- MDManpreet DheriNov 22, 20221.0They did broke my regrigetator nd didnt install my dryer and washer worst customer service ever had
- JCJeremiah ClevelandOct 3, 20225.0Great communication and the delivery men were kind and helpful.
- RCRavi ChopraMar 5, 20225.0Very professional, on time, quick. One suggestion- I was able to chose my delivery date but not able to chose delivery time. Since I am working, I had to chose a weekend date. If there is way to let us chose delivery time, then I could have more options and plan my work day accordingly to get earlier delivery.
Frequently Asked Questions About RXO
What type of logistics services does RXO provide?
RXO is the largest provider of last mile logistics for heavy goods in North America, specializing in final mile delivery, assembly, and installation services.
Where is RXO located?
RXO is located at 815 Professor Lane, Suite 150, Sacramento, CA 95834, USA.
What are the operating hours of RXO?
RXO is open Tuesday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays and Mondays.
How can I contact RXO for last mile logistics inquiries?
You can contact RXO via email at lastmile@rxo.com or by phone at +1 800-883-4593.
Does RXO offer services in multiple languages?
Yes, RXO provides services in both English and Spanish.
What categories of services does RXO specialize in?
RXO specializes in shipping services, cargo and freight logistics, and enterprise shipping operations.
Can customers visit other places near RXO while in the area?
Yes, customers can visit nearby places such as Track 7 Brewing Company, a local brewery and bar, or Java City, a coffee shop and cafe, for refreshments before or after visiting RXO.
Are there any nearby furniture stores close to RXO?
Yes, several furniture stores like Sleep Center, The Outlet Mattress & Furniture, Cut-yardage, and Standards of Excellence are located close to RXO, which can be convenient for customers needing furniture delivery or assembly services.
What automotive or repair service businesses are near RXO?
Nearby automotive repair businesses include Genuine Parts Co., Keystone Automotive, and Kniesel's Collision - Natomas, offering services that could complement RXO's logistics for automotive parts.
Where can I find more information about RXO online?
You can learn more about RXO by visiting their website at https://www.rxo.com or their LinkedIn page at https://www.linkedin.com/company/rxo/. They also have a Facebook page at https://www.facebook.com/rxoincorporated.