The UPS Store

Reviews

• RL

  RP Local

  1 day ago
  5.0
  Carmen helped me a complicated print for 20 mins. I appreciate her going above and beyond
• CB

  Chris Bertram

  Mar 31, 2026
  1.0
  I had an uncomfortable experience at this location when attempting to ship a prepaid medical specimen kit with a pre-labeled UPS shipping label. When I presented the package, I informed the employee that it was a medical sample. Instead of proceeding, I was repeatedly asked to specify the exact type of sample and was told the package would not be accepted otherwise. This questioning continued in front of other customers in line, which created an unnecessary and embarrassing situation. My understanding is that for properly packaged, prepaid medical shipments, only general classification, non-hazardous medical specimen should be required. Not disclosure of specific personal medical details. This interaction felt unprofessional and indicates a lack of proper training in handling sensitive shipments. I hope management reviews this and provides clearer guidance to staff to prevent similar situations for others.
• JJ

  Jaki

  Mar 25, 2026
  1.0
  Not surprised to see other negative reviews in regards to the “Asian lady” who is never in a positive mood or even seems to know what customer service is. Carmen as she said her name was always finds something wrong with my packages and never seems to be happy when I then try and fix whatever she has pointed out is incorrect with my package. I can put up with some rudeness as it seems she doesn’t like her job but today really upset me as she accused me of lying about how my package was delivered and wouldn’t even let me speak as she kept talking about how I wouldn’t get my Amazon refund since I had taped the box with blue tape. I’m glad there’s another UPS store in town as I am really feed up with her lack of customer services.
• AH

  Alex Horvath

  Mar 24, 2026
  5.0
  Great and consistent customer service from the staff. An array of services that I use regularly.
• JW

  Jami Walsh

  Mar 9, 2026
  1.0
  First let me start off by explaining that 2 weeks ago I came to this UPS to have a parcel shipped, the shipping was already paid for but I needed to pay for the new box and packing for about a 2 foot by 1foot by 4 inch parcel. This was about $27, which I gladly paid. The gal at the counter was super nice and we started chit chatting I pointed out my puppy sitting in my car, and she emphatically said bring him in, they loved dogs and had cookies. I asked her if she was sure because he has a ton of energy and being an Aussie Shepherd he sheds. No problem she said, so I brought him in he got his cookies met a few customers and that was that. Until today. I went there to drop off a Amazon return. There were two people ahead of me in line who were interested and talking to me about him. He was VERY excited to be in the store, and dropped some hair on the carpet from his leash, which I had not noticed. Now my turn I approach the counter and all I can say is this young 20 something girl was not happy about my dog, she was trying to be passive aggressive, but she was just AGGRESSIVE AGGRESSIVE. Gave me such an look and attitude I was stunned. She told me they wouldn't take the original box, I said I had no need for it and she told me they had no room in the back...ok no worries. I grabbed the box and then she asked my to pick up the hair from the floor, wait what? Then she told me she guessed that she could vacuum it up. I let her know at that point I would pick it up, but that there were plenty of other UPS stores. As I bent down and picked up the hair, another customer looked at me a bit stunned I let that customer know my previous experience. The the girl told me to get out of there store. I said gladly and I would never be back There were a million other ways to communicate than the route she took. Passive aggressiveness in a service environment is BS.

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