The UPS Store

Reviews

• AS

  Aviv S

  Oct 14, 2025
  2.0
  Poor Experience and Overcharge at UPS Store – Passport Photo Service I recently visited your UPS Store to get passport photos taken. I clearly provided the exact photo dimensions required for my passport. However, the photos printed by the teller did not match the size of my current passport photos. When I mentioned this, she offered to reprint them based on the passport’s country specifications — but the new prints were the exact same size again. At that point, I assumed perhaps the new passport dimensions had changed. However, despite me giving the correct measurements from the start and not making any mistakes, the teller charged me twice, totaling approx $60 instead of approx $30. She became hostile and demanding when I questioned the charge, insisting I pay immediately. Her attitude was unprofessional and made me feel uncomfortable and mistreated, especially after showing my state of original passport. I have already tried contacting the store to resolve this, but no solution has been offered. I’m extremely disappointed with how this was handled — not only was I overcharged, but the experience felt discriminatory and disrespectful. It’s sad to see this level of customer service from a UPS location.
• CT

  California Non Stop Towing

  Oct 12, 2025
  1.0
  Do not bring your Amazon packages here. If you need to tape the top shut they charge $2 per box. Amazon pays them to take there stuff so this is ridiculous!
• AC

  Aleksei Chern

  May 29, 2025
  1.0
  Disaster. The delivery driver stole a package from my door and they couldn't intercept it. No professionals here, none
• MF

  Melvenia Ford

  Apr 16, 2019
  4.0
  Good customer service Clean environment Warm and and friendly customer agent

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