The UPS Store

Reviews

• PO

  Paige On

  3 days ago
  5.0
  Came in to ship a fragile package and the staff helped me pick the right box and packed it for me. Quick, friendly service, and my package arrived on time, not broken. Definitely recommend.
• CH

  Carrie Hancock

  Feb 24, 2026
  5.0
  Ilene was a great help and allowed me to drop off so easily!!
• TF

  Tanisha Flemming

  Jan 21, 2026
  1.0
  Every time I come to this location they are closed early. I arrived at 6:47 and they are closed . This is frustrating for the working people who try to make it some where before it closes . If you close at 6:45 then put that as your operating hours. It says you close at 7pm not 6:45.
• MM

  Monica “Honesty” Miranda

  Oct 21, 2025
  3.0
  Sadly I have to bring this for the higher up attention. Reading all the past review I can relate with this morning experience. This young lady attitude wasn't pleasant how it started. Normally I get a friendly face when its busy and help if I cannot bring up what needed for my return. I didn't expect the help but curly hair young lady wasn't in her best mood this morning. I won't be returning because that was very awkward and unpleasant to see her face so unhappy at a young age. As I am struggling too pull up the return label. Dear young adults some of us older people just need a little assistance especially when it isn't busy. Thank you anyways for the help after a costumer came in and offered to help me. Well that is when I received the help from the young lady. Amazon did all the work on their end. So I didn't know how the return was set up as I normally do it.
• RJ

  Ro Jones

  Mar 2, 2016
  1.0
  Worse UPS Store.... I will never patronize this location. UPS should scrutinize franchisee. I’m resident/homeowner and business owner in Riverside. I remember when this UPS opened over 10 years the service was bad then and now worse. The customer service is foul. I called the store before arriving to ask for two envelopes and explained that I was business owner. The clerk answered hesitantly and agreed to give me two envelopes and said I can not deplete my inventory. The UPS website states you can get packaging from UPS Stores and from the service center and of course order online. Boy two envelopes! When I arrived the clerk was clearly agitated that I asked for two UPS envelopes. She abruptly grab the padded envelope put them on the counter with a smirk.... She is pathetic and I assume is unhappy as a middle aged women working in UPS franchise store.

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