United States Postal Service

2.4
298 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4150 Chicago Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4150 Chicago Ave, Riverside, CA
92507, United States

Hours

Reviews

2.4
298 reviews
5 stars
86
4 stars
14
3 stars
11
2 stars
14
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees being condescending or dismissive.

Delivery Issues

Frequent complaints about lost packages, misdelivered items, and delays in delivery were noted, indicating significant reliability issues.

Long Wait Times

Customers consistently mentioned long lines and inadequate staffing, leading to frustrating wait times for service.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment was negative, with many expressing dissatisfaction with the service.
  • MN
    Maria Ninova
    Dec 9, 2025
    1.0
    Some of the staff are rude and incompetent. One of the front desk ladies didn't understand units like pounds vs ounces and totally lacked common sense. Don't count on their help with shipping packages.
  • AO
    aya o
    Dec 1, 2025
    1.0
    DELAYS PACKAGES ALL THE TIME
  • ES
    Elevtd Studios
    Nov 26, 2025
    1.0
    Lenora was impatient, rude, condescending, and NOT helpful at all! Shewed me off because she had a long line, like I just didn’t wait in that long line! SMH
  • EE
    Elias
    Nov 18, 2025
    1.0
    Some older African lady forced me to give her a 5 star review and started talking about how much she hates trump. Just deliver my mail lady!
  • JN
    Jammy Nhem
    Oct 9, 2025
    5.0
    I recently visited my local USPS branch to submit a passport application, and the experience with the clerk, #7, was exceptionally smooth. He guided me through each step of the process, from verifying the necessary documents to ensuring my application form was accurately completed. He meticulously reviewed my photos to confirm they met the official requirements and provided clear explanations about the processing times and expedited service options. I particularly appreciated the clerk’s patience and clear explanations, especially when it came to signing in the correct spots and understanding the payment process. The appointment was punctual, and the entire application process was efficient and stress-free. Overall, the USPS clerk #7 provided outstanding service for my passport application, making the process straightforward and hassle-free. What I also noticed was that all the employees were always greeting the customers, which added to the positive experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.