United States Postal Service

2.4
295 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 4150 Chicago Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4150 Chicago Ave, Riverside, CA
92507, United States

Hours

Reviews

2.4
295 reviews
5 stars
86
4 stars
15
3 stars
11
2 stars
13
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and patience, others are reported as rude and unprofessional.

Efficiency

Customers appreciate the efficiency of certain services, particularly for passport applications and package processing, but many express frustration over long wait times and understaffing.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers feeling that the delivery service is unreliable and difficult to resolve issues with.

Staffing Problems

Many reviews highlight a lack of staff leading to long lines and inadequate service, with calls for more employees to handle the volume of customers.

Overall Experience

While some customers report positive experiences, a significant number express dissatisfaction with the overall service quality and management at this location.
  • EE
    Elias
    6 days ago
    1.0
    Some older African lady forced me to give her a 5 star review and started talking about how much she hates trump. Just deliver my mail lady!
  • JN
    Jammy Nhem
    Oct 9, 2025
    5.0
    I recently visited my local USPS branch to submit a passport application, and the experience with the clerk, #7, was exceptionally smooth. He guided me through each step of the process, from verifying the necessary documents to ensuring my application form was accurately completed. He meticulously reviewed my photos to confirm they met the official requirements and provided clear explanations about the processing times and expedited service options. I particularly appreciated the clerk’s patience and clear explanations, especially when it came to signing in the correct spots and understanding the payment process. The appointment was punctual, and the entire application process was efficient and stress-free. Overall, the USPS clerk #7 provided outstanding service for my passport application, making the process straightforward and hassle-free. What I also noticed was that all the employees were always greeting the customers, which added to the positive experience.
  • JJ
    Jesica
    Oct 8, 2025
    1.0
    I had an issue with a package being marked as delivered, yet the intended recipient of the package never received it. Was contacted by the supervisor who never bothered reaching out to the intended recipient of the package to explain where it may be. I filed a claim which was denied, attempted an appeal that was also denied. My friend never got their package and they were extremely negligent in handling it. What’s the point of have the package insured if you’re not going to pay out for items lost at your hands?
  • LM
    Lawrence McClay
    Sep 26, 2025
    5.0
    One of the best and efficient USPO offices. Lenora was fast and efficient in processing my FBI fingerprinting in 3 minutes! The lines were not long.
  • PR
    pepper r
    Sep 21, 2025
    1.0
    Delivery drivers make it your issue by marking package as No Access To Delivery Location when they don't meet deadline. Ridiculous. Every time I have packages on the way it happens three times out of five.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.