The UPS Store

Reviews

• DD

  DeeperThanAtlantis7

  Apr 1, 2026
  1.0
  If I could give a negative 1, I would. Customer service and courtesy go a long way. When I arrived, an older Black woman was sweeping in front of the store. When she entered, she mumbled something like, "Over there," but I did not know who she was talking to because another lady walked in behind me. I later learned that the woman who walked in behind me also worked there. Unlike the other stores, their reps do not wear UPS Store gear at this location. I had two blouses that needed to be returned to Amazon. I came with the QR codes printed out on paper. She claimed that neither one of the codes worked and that I needed to call Amazon. She also said that I was returning the blouses too late. To which I replied, they are not due until April 27th. Then she questioned how long ago I requested the returns. I told her a few days ago, but no more than a week. So, I pulled up the return requests from Amazon and asked her to scan the codes from my phone. She scanned them and replied that I needed to call Amazon because they were not valid or working. I knew this was an operator error. So, I had to go out of my way and go to the location at the San Pablo Town Center. They easily scanned both of the codes (that were printed out) and gave me a receipt without any issue. I usually hate going to the Town Center location because it's out of my way and always crowded but they are efficient and courteous.
• TB

  Tracy BD

  Mar 26, 2026
  5.0
  Great customer service Cynda!
• FR

  Fatima Ramirez

  Mar 10, 2026
  1.0
  I been here 2 times to do do finger prints they always say they’re busy or they just have an excuse so they don’t do it. It’s like they don’t like doing it. Really bad service!!!!
• NN

  Nick

  Feb 18, 2026
  1.0
  Terrible service and rude. Have to call 5-6 times before anyone answers and they claim they dont do services after 5pm because "they have other work to do"
• SS

  Sabsab

  Jan 5, 2026
  1.0
  I don’t typically write reviews, but after repeated experiences, I feel it’s important to share this feedback. Unfortunately, my interactions with one of the managers with the dark grey hair have consistently been unpleasant. She frequently comes across as rude and dismissive, often speaking to me in a condescending manner, which I find inappropriate as a paying customer and a grown adult. I have noticed that her attitude seems to vary depending on her mood, the majority of my interactions with her have been uncomfortable. I am always respectful, quiet, and simply come in to complete my transaction or returns and leave. I do not cause issues or make complaints, so I do not understand the repeated negative treatment. I believe customers should be treated with basic courtesy and respect, regardless of personal mood. Unfortunately, this behavior has occurred too often to ignore, and I hope management addresses this moving forward. The address is 15501 San Pablo Ave Ste G San Pablo, CA 94806 United States

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