United States Postal Service

2.2
138 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1025 Nevin Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1025 Nevin Ave, Richmond, CA
94801, United States

Hours

Reviews

2.2
138 reviews
5 stars
33
4 stars
7
3 stars
3
2 stars
3
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of assistance.

Appointment Issues

Many customers reported problems with passport appointments being canceled or rescheduled without notice, leading to significant inconvenience.

Inconsistent Hours

Several reviews mentioned that the posted hours of operation were not followed, causing customers to waste time waiting for the office to open.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions with specific staff members, indicating inconsistency in service quality.
  • KV
    Khang Vu
    Nov 21, 2025
    5.0
    I Needed to get some mail certified, and was in and out in 5 minutes. Friendly staff.
  • JR
    Jose Rivas
    Nov 3, 2025
    1.0
    Hice una cita para sacarle El pasaporte a mi hijo menor de edad, teníamos que estar mi esposa y yo presente, faltamos al trabajo ese día nomas para que nos dijeran que no nos iban atender porque nomas había uno atendiendo ese día. Muy mal servicio..
  • FV
    Felipe Valdes
    Sep 8, 2025
    5.0
    Always faster attendance, smiles and blessings plus carry all my packages, letters and money
  • MC
    Melissa Carey
    Sep 5, 2025
    1.0
    says they open at 8:30am THEY DO NOT!!! waited for half an hour for someone to open. Please fix your posted hours so people don’t waste their time..
  • DG
    dogshxt games
    Aug 12, 2025
    2.0
    they got robbed recently so hours are mad inconsistent lately and old staff got replaced it seems

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.