The UPS Store

2.7
74 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4612 in Richmond offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
15501 San Pablo Ave, Richmond, CA
94806, United States

Hours

Reviews

2.7
74 reviews
5 stars
29
4 stars
3
3 stars
0
2 stars
1
1 star
41
  • MG
    Mal G
    Oct 31, 2025
    1.0
    The heavy blonde woman is one of the worst employees of any company I've had the displeasure of dealing with. She always has an awful attitude toward customers and has been incredibly rude each time I go to this store. I asked for her name and she said I could go to another store and that she was entitled to refuse service to me. I've been coming here for years and the interactions with other employees have been fine. If I go there and she's at the counter I can guarantee that some discourteous interaction will happen; if not with me, with someone else. She is not a friendly person. Edit: I had shipped a return out of this place when the awful person was working. Today I was notified by the recipient that the box was open and the item was damaged. I can't prove that she did this, but this is the first time I've had something like this happen. I would not be at all surprised if she had a hand in the box being opened and my item being damaged.
  • EM
    Erika M
    Oct 28, 2025
    1.0
    I’ve come here many of times to return items and today was the worst experience. I am not sure why the woman behind the counter was taking everything personal and decided to argue with me instead of deescalating the situation. Do better!
  • RK
    Ry ku
    Oct 25, 2025
    5.0
    Very good lady Nae nae help do the packaging 😭
  • IP
    Iris Phonthavy
    Oct 14, 2025
    5.0
    Nae Nae was so kind and patient, providing an amazing customer service experience at UPS! I truly appreciate her. After going through so much with FedEx and the USPS, her help made me feel satisfied and relieved that I could finally get something delivered. Thank you so much, Nae Nae!
  • ES
    Edres Seif
    Sep 15, 2025
    5.0
    One of the best service centers and very respectful in dealing with customers

Frequently Asked Questions About The UPS Store

What services does The UPS Store #4612 in Richmond offer?

The UPS Store #4612 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, and small business services.

Where is The UPS Store #4612 located?

It is located at 15501 San Pablo Ave, Ste G, Richmond, CA 94806.