United States Postal Service

2.7
64 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 855 Jefferson Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
855 Jefferson Ave, Redwood City, CA
94063, United States

Hours

Reviews

2.7
64 reviews
5 stars
20
4 stars
6
3 stars
6
2 stars
1
1 star
31
  • PP
    Paula Prado
    6 days ago
    1.0
    The worst service from all the people that work here! They are all rude and very disrespectful arrogant and inefficient!
  • NW
    Noah Wolters
    Dec 26, 2025
    1.0
    This is the worst post office I have ever been at. I have had a PO Box here for 6 months and they consistently do not deliver my mail. The staff is rude, and withhold my packages from me, when they had been delivered many days ago.
  • TS
    Tereza Sibinská
    Dec 26, 2025
    1.0
    100% agree with the latest review - also, mail is not available in the working hours either. We often go several days without receiving mail or packages after it’s been delivered , we can only guess when it appears in our box. The staff is also very reluctant to communicate on that matter, we’ve never experienced anything so bizarre at any other location as we have here.
  • MM
    Michael J Maylan
    Dec 11, 2025
    1.0
    I feel that those of us with PO Boxes are getting the short end of the stick and are due a refund. The doors to the post office on Jefferson have been broken for over 6 months, with a sign on the door saying they have ordered parts and will repair the door when they come in. 6 months? In the meantime because they aren't taking care of these doors in a timely manner, there is no weekend access to our PO Boxes. When I purchased my PO Box, I was sold on having access 7 days a week and for the past 6 months I have only had 5 days a week access, making the gathering of my mail very difficult with my work schedule. I can't be the only one that is perturbed and annoyed with the situation.
  • JC
    Jared Corbett
    Oct 31, 2025
    4.0
    employees here are super fast and efficient! Usually one person working alone at the front and doing an incredible job all things considered. I wish USPS had the resources to put some more cash into this location so there could be two people working there and eliminate the mid-day closure, but that's a policy problem and not on the employees.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.