United States Postal Service

2.2
200 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1201 N Catalina Ave! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
1201 N Catalina Ave, Redondo Beach, CA
90277, United States

Hours

Reviews

2.2
200 reviews
5 stars
47
4 stars
10
3 stars
3
2 stars
12
1 star
128

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unhelpful behavior from staff, particularly in the passport office.

Service Efficiency

Customers frequently reported long wait times and inefficiencies, especially during busy hours.

Package Handling

There were multiple complaints about lost or mishandled packages, leading to frustration among customers.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment was negative regarding service quality.
  • BK
    Brian Kay
    Dec 6, 2025
    5.0
    Always helpfull
  • TM
    Trevor van Mierlo
    Nov 24, 2025
    1.0
    Do not book an appointment for your passport renewal here. We booked an appointment, showed up on time, waited 15 minutes past our appointment time only for the "friendly" staff tell us we had to rebook.
  • JC
    john cullen
    Nov 20, 2025
    1.0
    Horrible phone service as well as hold Mail service.
  • SR
    Sergio Rios
    Nov 6, 2025
    1.0
    I just witnessed staff mistreat two calm customers ahead of me in line-Staff overreacted instead of resolving professionally. They also stay gone in the back areas for super long periods of time and leave front empty often.
  • RR
    Ruby Ruby
    Nov 6, 2025
    1.0
    Treated rudely by manager, had package confusion. Offered to still pay for package. Representative was additionally outrageous, we left without sending package. Very odd behaviors of staff. No emotional control. Send district regional help to this location immediately!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.