United States Postal Service

2.8
87 reviews

About

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Visit your local Post Office™ at 29851 Aventura! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
29851 Aventura, Rancho Santa Margarita, CA
92688, United States

Hours

Reviews

2.8
87 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
1
1 star
42
  • CV
    Cristina Vestil
    4 days ago
    5.0
    I had a passport appointment. Tyler was friendly and super helpful. He looked over my application and noticed that it was incomplete and he took the time to help me. The whole process was quick and easy and I’m so grateful for the professional and knowledgeable assistance that I received.
  • YW
    Yue Wang
    4 days ago
    1.0
    I wish I could give a negative figure instead of one star, because this place does not even deserve one star. My first time here and for sure the last time. Made an appointment for passport service at 9am, came here around 8:50am noticing that only one girl was working there. She seems to be friendly assisting all the customers on the mailing services. When I told her I had an appointment at 9am for passport service, she looked SHOCKED which made me feel like they have no idea about my appointment, the look on her face also assured me that there’s no one in the office at this moment to help me. She asked me to sit and wait, but I left around 9:15am cause I know the staff for the passport service was not there yet. It’s very disorganized, and not respective of customers’ time. As I am writing this review, I’ve realized that this is not something new about USPS that is known for its inefficiency, let alone its customer service.
  • BL
    Beatriz Leal
    4 days ago
    1.0
    This place is always busy, (truly understaffed) There is only one clerk, even if the line is long. After at least 20 to 30 minutes another clerk will arrive, and the clerk that was alone, leaves. I’ve been there early, mid-day and 4:30 only because it’s close to me. You just have to go in believing it will be at least 30 minutes or more. In their defense, it’s sometimes the customer, who ultimately has a 20 minute issue! They should have a Supervisor that is monitoring the situation and step in, especially when it’s close to closing! I feel bad for the postal clerks, they look they are trying their best.
  • JB
    Jacob Buczarski
    Nov 5, 2025
    5.0
    The clerks here are incredibly nice and helpful. I had no idea what I was doing when registering for a PO box and they were patient and kind with my mistakes. A lot better experience than other POs with grumpy clerks. Thanks!
  • CA
    claudio alvear
    Oct 17, 2025
    5.0
    Excellent service and very friendly staff, Love my local Post Office and staff ❤️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.