The UPS Store

Reviews

• VH

  Valerie Harmon

  Jan 17, 2026
  5.0
  I always use this UPS store for my returns. And I have nothing but the best things to say about your staff. They're always helpful and informative taking care of meand so patient when I ve gotten wrong. So thank you to all your staff! See you next week.
• AC

  andrew carroll

  Jan 9, 2026
  2.0
  The staff here came off as miserable. I sent out 4 things this afternoon and the person said 2 words to me. Ignored my greeting, etc. My normal Irvine UPS far supersedes this experience even while handling multiple customers. I gave 2 stars because at least this site had adequate staffing so there was no wait.
• MH

  Michael Hamilton

  Jan 7, 2026
  5.0
  Great care in packing items for shipment. Brandon the store manager pays attention to how things are prepared for shipment.
• KS

  Kai Schaeffer

  Dec 19, 2025
  5.0
  Great staff. Never any issues.
• DW

  David W.

  Nov 29, 2025
  2.0
  Came in to ship a package on 11/29/25 around 11:20AM. The employee, self described as RAITT, F. noticed my T-shirt and immediately made a sarcastic political comment: “What tribe are you from?” (note, I’ve never been profiled as an American Indian in my life) When I answered that I’m American, he kept pushing the topic. I had to tell him to please leave his politics out of the workplace and just do the transaction. I’ve been coming to this UPS Store for years and have never had an employee insert their personal political views (especially in a snarky way) while I’m trying to pay for a service. It was uncomfortable and completely unnecessary. Everyone’s entitled to their opinion, but customers shouldn’t be subjected to sarcastic and snarky politically motivated jabs over a T-shirt. The actual shipping part was fine and fast, but the attitude spoiled the visit. I’ll probably drive to the next location unless I hear this kind of thing doesn’t happen again.

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