United States Postal Service

3.3
29 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 16956 Via De Santa Fe to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
16956 Via De Santa Fe, Rancho Santa Fe, CA
92091, United States

Hours

Reviews

3.3
29 reviews
5 stars
13
4 stars
2
3 stars
2
2 stars
4
1 star
8
  • MR
    Michael Rochester
    Jul 28, 2025
    5.0
    Great people and helpful
  • RC
    Richard Carlson
    Oct 24, 2019
    5.0
    Good staff and very helpful. Two thumbs up.
  • NM
    Noel Meza
    May 25, 2016
    3.0
    Pros: Great customer service. P.O. Box access 24 hours a day, 7 days a week. Last collection times Monday through Friday at 5:15 p.m. and Saturday at 3:00 p.m. I've been using this Post Office for over 20 years. Almost perfect experience. I have never received any damaged or broken items. The people behind the service desk are efficient and quick. They like to keep the line moving so nobody has to spend half of their day at the post office. Cons: The facility is old and slightly run down from wear and tear over the decades. During lunch time hours, busy hours, or rush hour, the line for customer service can be out the door, and they may only have 1 or 2 service representatives attending the customers, which causes everyone else to wait longer. The phone will ring endlessly if you call during busy hours. If you need a PO Box and you are in the covenant area, you can count on this Post Office !
  • BB
    Bexley2010
    Jun 5, 2014
    1.0
    This post office returns packages without reason to the sender. It should not be difficult to put a package by big companies like amazon or Victoria's Secret in the proper P.O. Box because these companies use computer generated mail services. Just in the last 4 weeks I had three parcells returned although I used not only the right P.O. Box but also the 9 digit ZIP code. It is not to hard to have a last name attached to a P.O. Box at the Post office even if the sender uses the street address. There is no quality control at that Post Office although you find complaints about the same issue for three years now. My experience with the Fairbanks Ranch office was a totally different one. There the USPS cared about their customers I guess the USPS should change their personell at this branch.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.