The UPS Store

Reviews

• PC

  Phi 4 Capital

  Apr 14, 2026
  1.0
  The service at this UPS store is simply terrible. I had my wife drop off an Amazon return package, and then I realized the label was attached incorrectly. About half an hour later, I rushed to the store hoping they could help me locate the package, rescan the QR code, and print the correct label. Obviously, the employee didn’t want to look for it and just made up an excuse, claiming the package had already been picked up. This is already the second time I’ve had this kind of issue with the same employee. It’s really frustrating.
• CC

  C Thomas Cook

  Mar 28, 2026
  1.0
  I had a Tom James representative ship two pairs of pants worth $480 to this UPS Store on September 30, 2025 for later pickup, as I was concerned about theft from my doorstep. When I went to the store on October 18, 2025, I was told that there was a $15/day fee because the shipper had not set up the store as an "access point." The total accrued charges were $270, which was more than half the cost of the pants. I said I was unwilling to pay the charges, because I had not been informed of the $15/day fee and asked the store employee to ship the package back to the Tom James representative. The UPS Store representative was very rude to me during our interaction. After a reasonable period of time on November 1, 2025, I checked back with the Tom James representative who told me the pants had not been received. I filed a claim with UPS on November 15, but the only information I received from UPS was that the investigation was complete. There was no compensation for the loss of $480 worth of goods. As far as I can tell, the store did not ship the package back to Tom James.
• PY

  Priscilla Young

  Feb 7, 2026
  1.0
  The absolute worst UPS location in Rancho Cucamonga. They lose packages, take forever to send them out once dropped off. They are irresponsible I would choose the UPS next to Trader Joe’s they are amazing!
• JS

  Jessica Soto

  Jan 29, 2026
  1.0
  The difference between this store and Fontana is mind blowing, save yourself and go to any other store. I had to come to this one and already knew it was going to be terrible customer service.
• VM

  Viviana McDaniel

  Jan 23, 2026
  5.0
  I’ve been to this location multiple times for Amazon returns and other shipping needs, the staff is always respectful and polite, and explains shipping product options clearly and transparently. Thank you for saving me a trip to the dreaded post office!

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