Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10950 Arrow Rte to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
10950 Arrow Rte, Rancho Cucamonga, CA
91729, United States
Hours
Reviews
2.3
332 reviews
5 stars
81
4 stars
20
3 stars
14
2 stars
19
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor communication and disrespectful behavior.
Long Wait Times
Numerous reviews mentioned consistently long lines and slow service, indicating a need for more staff to handle customer volume.
Package Issues
Frequent complaints about lost or misdelivered packages, with customers expressing frustration over the handling of their mail.
Inconsistent Experiences
While some customers had positive interactions with specific staff members, the overall sentiment was negative, highlighting a lack of consistent service quality.
- DMDanielle Martinez6 days ago1.0I’m not sure how a post office could get any worse. Avoid at all costs unless you have 1.5 hours to wait in line for no resolution. My entire apartment complex has their mail on hold and I see it is supposed to be delivered on my informed delivery, but yet my mail is no where to be found.
- JCJasmine ColemanDec 29, 20251.0Worst post office! Avoid at all cost. I came here to drop off and mail my package, however due to my package being larger than the dropbox I stood in a long line to retrieve a receipt. After waiting for a long period of time I get to the front counter and the rep instead of saying hi as normal worker would for customer service I got met with a lecture telling me next time I come here I need to go to the kiosk to get a receipt because I’m taking up space in a long line and she can’t give me a receipt when she could. Very rude. I am a grown adult and to be lectured as if I am a child is Absolutely disrespectful and uncalled for. She could’ve simply scan the package and gave me the receipt, but instead wanted to lecture me. I have been to this post office many But this was the final straw that I will never return back to this location again due to the poor customer service. Plus, it was very ridiculous that they had only one person working the line. I am pretty empathic when it comes to knowing how the post office can be grueling sometimes and a customer service but Today was completely uncalled for and I understand it’s the holidays but at the end of the day, you should still have customer service and do your job.
- BKBart KennedyDec 20, 20251.0This is the worst post office! Clerks are rude and SLOW!
- CWChance WeickenandDec 10, 20251.0Does anyone here ever pick up a phone? I've been trying to get through to get an update on my claim because my package's tracking # said it was delivered a parcel locker when I don't have one where I live. Absolutely infuriating.
- NSNina SimsDec 8, 20251.0Most sorry pathetic post office ever! Takes 18 hours to get our mail! It's bedtime by the time you get your mail! You guys need to do your job and get your act together! You have goof offs delivering mail. I never been in a city of such lazy workers in my life.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 10950 Arrow Rte?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and use other mailing services.
Do I need an appointment for passport services at this USPS location?
Yes, you generally need to schedule an appointment using the online scheduler. Limited walk-in passport hours are available at select locations.
Can I get my passport photo taken at this Post Office?
Yes, but for first-time passport and photo services, you should make an appointment via the online scheduler.
How much does a passport photo cost at this USPS?
The fee for a passport photo at USPS is currently $15.
Is it possible to get a PO Box online for this location?
Yes, you can search, reserve, and begin setup for PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete the process in person.
What are the operating hours for the USPS at 10950 Arrow Rte?
Monday to Friday: 8:30 AM to 5:00 PM; Saturday: 9:00 AM to 3:00 PM; Closed on Sunday.
Can I access the PO Boxes after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes. Check with this location for exact access hours.
Are there other USPS or postal services nearby this location?
Yes, nearby postal services include the US Post Office and another United States Postal Service location, as well as a USPS Collection Point.
What nearby professional services can I visit around the USPS location?
Nearby professional services include A Positive Light (screen printing and event photography), Honor Law Group (family and tenant law), and Jon Serve Associates (legal and private investigation services).
Are there any nearby community or charity organizations close to the USPS?
Yes, the Charity Wound Care Foundation and The Andre Tate Foundation are nearby, providing community and charity services.