The UPS Store

Reviews

• AE

  Avatar Trucking Express

  2 days ago
  1.0
  They need more experienced people at the store. I went for a passport picture and the guy working at the store said the camera isn’t working , when I asked since how long he sd months, can you beat that? UPS can’t afford to replace a camera. On top of that they refused a customer to drop off a package saying they don’t have space( wanted the customer to go to another location when it was almost 4:45pm). They need to work on this store. This is my first time sharing my experience about this location. Me and my wife always feel like the employees don’t want to work and avoid workload. I hope UPS takes some action about all this.
• CB

  Chad Bracken

  Oct 17, 2025
  1.0
  Over charged multiple items compared to other UPS Stores. Also, refused to put my return to sender address where I stay. Stated I needed to put local address or can not send package. I literally live across the country 2,500 miles away but the guy told me I had to have a local California address Worst experience in my entire life with this location and person. Would recommend if needing UPS Store stay far away from this location.
• JF

  Joseph Frotton

  Sep 12, 2025
  5.0
  I’ve been coming to this UPS Store long before Amazon took over as a return place. Used to have a business mailbox here years ago. People need to understand just how hard the employees are working, and the amount of packages they have to deal with. On so many occasions I see people so confused when they have to pay for a box, or tape for a return. This is a business, and the tape is not that expensive. Customers should know this going in. Anyway, just wanted to share and say that they do a fantastic job, even when people go there for a FREE RETURN, and still complain… Keep up the good work!
• MW

  Matthew Wohlert

  Jul 11, 2025
  5.0
  Great customer service and short wait.
• LB

  Ldy Borch

  Jun 28, 2025
  1.0
  Brought in an Amazon return (a pack of screen protectors for my phone that did not work) that required a box for the return (when it was sent to me in a padded bag). I grabbed a small box (it was a small uncrustable box) and took it in and was told that there would be a $2 taping fee. Really $2 for maybe 4in. worth of tape. Really?

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