Brand Certified
The UPS Store
2.4(116 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
12223 Highland Ave, Rancho Cucamonga, CA
91739, United States
Certified by The UPS Store • Mar 01, 2026
(909) 463-2817
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/ca/rancho-cucamonga/12223-highland-ave
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4859 in Rancho Cucamonga offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Day Creek Blvd And 210 Fwy.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
2.4
116 reviews
5 stars
32
4 stars
7
3 stars
4
2 stars
6
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.
Long Wait Times
Numerous reviews mentioned long lines and slow service, often due to understaffing.
Additional Fees
Customers expressed frustration over unexpected fees for services like taping boxes and using credit cards.
Management Issues
Several reviews indicated poor management practices, including inadequate staffing and lack of organization.
Mixed Experiences
While some customers praised the service and staff, many others had negative experiences, highlighting inconsistency in service quality.
- PYPriscilla YoungFeb 7, 20261.0The absolute worst UPS location in Rancho Cucamonga. They lose packages, take forever to send them out once dropped off. They are irresponsible I would choose the UPS next to Trader Joe’s they are amazing!
- JSJessica SotoJan 29, 20261.0The difference between this store and Fontana is mind blowing, save yourself and go to any other store. I had to come to this one and already knew it was going to be terrible customer service.
- VMViviana McDanielJan 23, 20265.0I’ve been to this location multiple times for Amazon returns and other shipping needs, the staff is always respectful and polite, and explains shipping product options clearly and transparently. Thank you for saving me a trip to the dreaded post office!
- SCShawn CollinsDec 22, 20251.0Recently, this store decided to start charging customers to tape up their package being returned to Amazon. Although I think it’s excessive, I’ve paid the two dollar fee. However, today I encountered a rude young man by the name of Randy, who proceeded to tell me it’s two dollars per strip of tape now. I explained I’ve been coming here for a very long time. I was aware they recently started to charge two dollars for tape but not per strip. When I asked for a manager, he gave me the store number which just took me back to him. I said then I’ll leave my phone number for the manager to call me and he laughed and said they would not call me back. If business is that bad that you have to gouge your customers over tape and then don’t even have a customer service practice to address concerns, you must need the extra two dollars more than me just to keep your doors open. Do better!
- RGRonaldo GarciaDec 4, 20251.0A young man with long, slightly white hair refused to help me with a return, even after I offered to pay for the packaging, so I left it here because that's what Amazon asked me to do.
Frequently Asked Questions About The UPS Store
What types of services does The UPS Store in Rancho Cucamonga offer?
The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and computer access.
Where is The UPS Store located in Rancho Cucamonga?
It is located at 12223 Highland Ave, Ste 106, Rancho Cucamonga, CA 91739, near Day Creek Blvd and the 210 Freeway.
What are the operating hours for The UPS Store in Rancho Cucamonga?
Monday to Friday, it is open from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store open on major holidays?
The store is closed on Thanksgiving (Nov 27), Christmas Day, New Year's Eve, New Year's Day, and Martin Luther King Jr. Day; it operates regular hours on Veterans Day and the day after Thanksgiving.
What payment options are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get help with legal document services nearby The UPS Store?
Yes, Rancho Cucamonga Law Firm is nearby and could assist with legal matters, complementing notary and document services at The UPS Store.
Are there any nearby food options near The UPS Store?
Subway and Sun's Wok & Mongolian BBQ are nearby restaurants where customers can grab a meal before or after visiting The UPS Store.
Where can I find pet services near The UPS Store?
HighPower Kennels offers pet breeding and services nearby, useful if you need pet care while conducting your errands at The UPS Store.
Does The UPS Store have any special offers or coupons?
Yes, you can save big with their special offers and coupons available on their website at theupsstore.com/store-services/special-offers/do-more-spend-less.
How can I contact The UPS Store in Rancho Cucamonga?
You can call them at +1 909-463-2817 or email at store4859@theupsstore.com for inquiries or service details.
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