Brand Certified
United States Postal Service
2.4(215 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
580 W Monterey Ave, Pomona, CA
91769, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 580 W Monterey Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
215 reviews
5 stars
56
4 stars
13
3 stars
11
2 stars
7
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific mentions of poor attitudes and lack of assistance from supervisors.
Mail Delivery Issues
Numerous complaints about lost packages, incorrect deliveries, and failure to deliver mail as promised.
Positive Experiences
Some customers highlighted exceptional service from specific staff members, noting helpfulness and efficiency.
Long Wait Times
Customers frequently mentioned long lines and delays in service, particularly during peak hours.
Inconsistent Service
Overall service quality varied significantly, with some customers experiencing improvements while others faced ongoing issues.
- LALulu ArellanoFeb 1, 20261.0The supervisor from this facility doesn’t help you at all. They lost my mail and they only said to file a claim through the website but their website doesn’t work and doesn’t let you file a claim. Why they have a supervisor if they don’t help you. They’re just getting paid to do nothing.They should change staff.
- ASArkadiy SafarovOct 21, 20255.0No long lines. Great place with people who are extremely nice and helpful. Helped me at least twice quickly. I lived in different states and many other locations are rude. They know what they are doing here. The only drawback of this location is that at lunch time it’s hard to park - all spots can be taken so either wait or park nearby. It’s not cool that people mostly leave negative feedback on Google here.
- NPNhi PhamSep 22, 20251.0Bad attitude towards us when English is not our first language. One staff member was rude when we were just asking questions
- LLLisaFeb 24, 20211.0Our apartment complex has a HUGE huge problem with the postman who refuses to deliver anything that needs to come to the door. I have been waiting on a delivery and checking daily. Two days late (I understand that) but then they put an Attempted Delivery slip in our mailbox. The postman lied and did not attempt to deliver to my door - I was right there at home when I got the message it was an attempted delivery and I wasn't home. Do you know how angry this makes customers!? When I tried to contact this post office by phone, it rang ten times and the phone hung up. I called about twenty times before I stopped. I have discussed this with a manager there and it got better for a time, then started up again. If the postman doesn't want his job, there are plenty of others right now who would love to take some boxes to folks' doors. I don't have a car and cannot drive to the post office myself to get a delivery. I've told them this before as well. They just do not care. What happened to the nice and good postmen and postwomen we've had in the past? This is the worst here.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service location at 580 W Monterey Ave?
It is located in Pomona, CA 91769, United States.
What are the operating hours of this USPS location?
Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. The location is closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services?
Most passport services require scheduling an appointment online, although limited walk-in hours may be available.
Can I rent a PO Box at this Post Office and how?
Yes, you can reserve a PO Box online or apply in person by bringing two valid IDs and a completed application.
Are the PO Boxes accessible after hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with the local Post Office for specific times.
What nearby places can help me find the USPS location?
The USPS at 580 W Monterey Ave is near the Union Pacific Railroad station, a major train and freight hub, which can help you locate the area via transit.
What attractions are near the USPS that I could visit before or after my errand?
Nearby you can visit Memorial Park or Veterans Park, perfect for a relaxing break before or after your postal tasks.
Are there any local businesses near the USPS worth visiting?
Yes, VintageBlueMoon thrift and clothing store is nearby if you want to browse unique clothing or jewelry after your visit.
How can the nearby Pomona City Stables be relevant to my visit?
If you enjoy local landmarks or need pet-related services, Pomona City Stables is a historic site close to the Post Office and worth checking out.
Brand Certified Facts from United States Postal Service
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