Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1561 in Pleasanton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hopyard @ Stoneridge Next To Chilli's Restaurant.
Details
- DeliveryNot available
Location
Hours
Reviews
3.4
135 reviews
5 stars
77
4 stars
5
3 stars0
2 stars
4
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.
Pricing Issues
Many customers expressed dissatisfaction with high fees for services like printing and packaging, feeling they were being overcharged.
Store Experience
While some customers had positive experiences with efficient service, others reported long wait times and poor handling of packages.
Staff Performance
Certain employees received commendations for their helpfulness, while others were criticized for their attitude and lack of professionalism.
- HZHf Z1 day ago1.0I arrived to return two items. At the time, the store was nearly empty; there was only one other customer finishing up, and no line behind me. Despite the lack of a queue, the employee on duty (a chubby asian guy) immediately directed me to use the self-service kiosk. I explained to him that I was not familiar with the machine’s interface. I specifically informed him that one of my items was too long to fit into the standard kiosk drop-box, necessitating assistance at the counter. Despite these valid reasons—and the fact that he was not occupied with other customers—he refused to process my return at the register. He insisted I use the machine without a reason. When I expressed my dissatisfaction with this refusal of service and asked to speak to a manager, his demeanor became aggressive. He stated he was the only person in the store and displayed a complete lack of care regarding my concerns. I subsequently went to the UPS store on Santa Rita road, where my return was processed immediately and easily. After years of loyalty, I will no longer be doing business with Store #1561 due to the bad experience I got today.
- MTMohammad TariqOct 13, 20251.0Trying to rip you off on amazon returns by asking 5 dollars to tape the top of a box which was already closed.
- IAIsa ASep 27, 20251.0Offered no help with carrying a huge package. Charged me 5 dollars to print the UPS table and ectra 5 dollars to tape the box. Worst UPS store I have ever been to.
- SSS ShahSep 24, 20255.0Friendly staff
- GRGokul RajendranSep 8, 20255.0Experience with this branch is actually incredible. Rajesh out of the box he lend his hands to help me out in the process and the response was also too good from their end. I do recommend them
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #1561 in Pleasanton offer?
The UPS Store #1561 offers packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, computer access, and passport/photo ID services.
What are the operating hours of The UPS Store #1561 during weekdays?
The store is open Monday through Friday from 8:30 AM to 6:30 PM.
Is The UPS Store #1561 open on Sundays?
Yes, the store is open on Sundays from 10:00 AM to 3:00 PM, but hours may vary on holidays.
What payment methods are accepted at The UPS Store #1561?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #1561 offer mailbox rental services?
Yes, mailbox rental services are available for mail and packages.
Where is The UPS Store #1561 located?
The store is located at 4847 Hopyard Rd, Ste 4, Pleasanton, CA 94588, USA, next to Chili's Restaurant at Hopyard @ Stoneridge.
What nearby dining options are close to The UPS Store #1561?
Nearby restaurants include Ume Sushi, BentoLicious (Taiwanese cuisine), Kinder's Meats Deli BBQ, and Round Table Pizza, perfect for grabbing a meal before or after your visit.
Are there fitness centers near The UPS Store #1561 where customers can work out?
Yes, BFL Fitness and Fitness is a LifeStyle gyms are nearby for fitness and active lifestyle needs.
If I need a quick coffee break when visiting The UPS Store #1561, where can I go nearby?
Maui Wowi Coffee & Smoothies is a nearby coffee shop where you can enjoy a beverage during your visit.
Can I find related professional services near The UPS Store #1561?
Yes, nearby professional services include The Law Office of Kevin J. Lindsley for legal needs, Alert Technologies Corporation for IT services, and Shred Nations for shredding services.