Brand Certified

The UPS Store

3.4

(141 reviews)

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Business Details

4847 Hopyard Rd, Pleasanton, CA

94588, United States

(925) 416-1156

https://locations.theupsstore.com/ca/pleasanton/4847-hopyard-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #1561 in Pleasanton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hopyard @ Stoneridge Next To Chilli's Restaurant.

Details

DeliveryNot available

Location

The UPS Store

4847 Hopyard Rd, Pleasanton, CA

94588, United States

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Hours

Monday8:30 AM - 6:30 PM

Tuesday8:30 AM - 6:30 PM

Wednesday8:30 AM - 6:30 PM

Thursday8:30 AM - 6:30 PM

Friday8:30 AM - 6:30 PM

Saturday9:00 AM - 5:00 PM

Sunday10:00 AM - 3:00 PM

2026-04-05Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

3.4

141 reviews

5 stars

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were reported as rude and unhelpful.

Pricing Issues

Many customers expressed dissatisfaction with high prices for services, including charges for tape and printing, which they felt were excessive.

Mixed Experiences

Customers reported a wide range of experiences, from excellent service at certain times to extremely poor service at others, indicating inconsistency in staff performance.

Store Environment

Some reviews noted that the store was clean and well-organized, contributing positively to the customer experience.

JW
JUAN W
2 days ago
1.0
The return box needs a little bit of tape, and they charge $5 for the tape. Don't come here.
AV
anirudh vohra
Feb 16, 2026
2.0
They charge you $5 for taping! Even if you have boxes. They don’t care, they will charge you $5 irrespective of your return type
DF
Da Frog
Jan 3, 2026
2.0
Outrageous prices. $15 for a box and $35 for a label. Next time will just go to USPS.
MY
mi you
Dec 8, 2025
5.0
It was greatful experices . Thank you so much !!
MM
Mrs Mac
Dec 3, 2025
5.0
⭐⭐⭐⭐⭐ 5-Star Review for Nick at UPS — Pleasanton, CA (Hopyard Rd) I received outstanding customer service today from Nick at the UPS Store on Hopyard Road in Pleasanton. He was incredibly courteous, patient, and helpful while assisting me with my Amazon return. Even though it was a quick transaction, he made the process smooth and stress-free. His professionalism and friendly attitude stood out immediately. It’s rare to come across someone who takes pride in their role the way he does, and I truly appreciated it. Thank you, Nick — you turned a simple errand into a great experience!